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Customer Service Representative

Midwest Heritage, A Hy-Vee Company, Cleveland, OH, United States


Lanham Hardwood Flooring

is looking to hire a

full-time Customer Service Representative . The ideal candidate is dependable, professional, and a team player. This established flooring distribution company offers competitive benefits, including 100% employer‑paid medical coverage for employees, a great schedule (Monday–Friday 7:30a‑4p), and an annual bonus. Additional benefits include no nights or weekends, 100% paid disability and life insurance, PTO + holiday pay, and a 401(k) with company matching. Medical coverage is 100% paid for the employee only; employees are responsible for family coverage portions if applicable.

About Lanham Hardwood Flooring Founded in 1907, Lanham Hardwood Flooring is a friendly, customer‑driven supplier of hardwood flooring products and services. We are committed to delivering value through quality products and superior service. Our role as a distributor is to connect customers with the products they need and support them throughout their projects and businesses. Building long‑term, positive relationships with customers, employees, and suppliers is key to our success. We make sure every employee feels valued and has a voice.

Job Responsibilities

Answer incoming telephone calls

Respond to customer inquiries

Enter customer orders into the system

Help pull products from warehouse shelves as needed

Help load products for customers as needed

Requirements

Experience working in customer service

Prefer experience in a warehouse environment

Experience pulling product and loading trucks preferred, but not required

Must be a high school graduate

College degree preferred, but not required

Certifications preferred, but not required

Comfortable working with and driving a forklift (training provided)

Strong communication skills and good phone etiquette

Savvy technical/computer skills a plus

Salary:

$21.50 – $24.00 per hour

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