Bilingual Customer Service Representative
Amerit Consulting, Houston, TX, United States
Job Title: Bilingual Customer Service Representative
Our client, a US Fortune 1,000 company and a major process services provider to government health and human services agencies, seeks an accomplished Bilingual Customer Service Representative.
Job Details
Start date: Monday, 5/26/2026 (Orientation & Equipment & Zoom Technical Call)
Duration: 6 months with possible temp‑to‑hire
Work location: Work from home (private, secluded space required; no background noise; no Wi‑Fi; wired high‑speed Internet required)
Equipment: Bring Your Own Device (BYOD); camera required; agent must remain on camera during training
Hours of operation: Monday – Friday, 7 AM – 7 PM PST
Allowed for candidates residing in Texas
Primary Languages: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Training: Monday – Friday, 7 AM – 4 PM PST (3–5 weeks)
Time off requests within first 90 days require approval
Responsibilities
Answer incoming calls from consumers, prospective enrollees, and representatives, following all performance standards, policies, procedures, and confidentiality protocols.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer or refer consumers to appropriate entities per guidelines.
Escalate calls or issues to designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers per procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications / Requirements
Education: At least a high school diploma or GED (proof of education required).
Experience: 2–3 years of customer service experience within healthcare/insurance/pharmaceutical call‑center industry.
Languages: Proficiency in one or more of the primary languages listed above.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Job Details
Start date: Monday, 5/26/2026 (Orientation & Equipment & Zoom Technical Call)
Duration: 6 months with possible temp‑to‑hire
Work location: Work from home (private, secluded space required; no background noise; no Wi‑Fi; wired high‑speed Internet required)
Equipment: Bring Your Own Device (BYOD); camera required; agent must remain on camera during training
Hours of operation: Monday – Friday, 7 AM – 7 PM PST
Allowed for candidates residing in Texas
Primary Languages: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Training: Monday – Friday, 7 AM – 4 PM PST (3–5 weeks)
Time off requests within first 90 days require approval
Responsibilities
Answer incoming calls from consumers, prospective enrollees, and representatives, following all performance standards, policies, procedures, and confidentiality protocols.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer or refer consumers to appropriate entities per guidelines.
Escalate calls or issues to designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers per procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications / Requirements
Education: At least a high school diploma or GED (proof of education required).
Experience: 2–3 years of customer service experience within healthcare/insurance/pharmaceutical call‑center industry.
Languages: Proficiency in one or more of the primary languages listed above.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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