Customer Service Rep – 100% REMOTE!!!
Amerit Consulting, Granite Heights, WI, United States
Overview
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies in the US, seeks an accomplished Customer Service Rep – 100% Remote.
Candidate must be located in Texas and work remotely.
Position Details Duration: 6 months+ temp-to-hire. Pay rate: $16/hr on W2.
Key Requirements
Bilingual fluency
in English and one of: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalong, and Armenian.
Work schedule: available 9 AM to 9 PM PST, Monday–Friday.
Must have personal laptop/computer and a wired internet connection (Download ≥ 20 Mbps, Upload ≥ 5 Mbps).
Eligible to be located anywhere in Texas.
High school diploma or GED required; Associate degree preferred.
Demonstrated ability to maintain confidentiality and comply with updated policies.
Proficiency in Microsoft Office.
Strong organizational, interpersonal, written, and verbal communication skills.
Capacity to work independently and as part of a team in a fast‑paced, deadline‑oriented environment.
Job Responsibilities
Respond to customer inquiries via telephone, Interactive Voice Response (IVR), or web portal.
Record customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
Follow standard operating procedures to ensure consistency and accuracy.
Address customer inquiries and resolve problems, ensuring appropriate changes are made.
Refer unresolved grievances to designated departments for further investigation.
Communicate with supervisor regarding any potential needs or concerns.
Perform other duties as assigned by management.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.
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Candidate must be located in Texas and work remotely.
Position Details Duration: 6 months+ temp-to-hire. Pay rate: $16/hr on W2.
Key Requirements
Bilingual fluency
in English and one of: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalong, and Armenian.
Work schedule: available 9 AM to 9 PM PST, Monday–Friday.
Must have personal laptop/computer and a wired internet connection (Download ≥ 20 Mbps, Upload ≥ 5 Mbps).
Eligible to be located anywhere in Texas.
High school diploma or GED required; Associate degree preferred.
Demonstrated ability to maintain confidentiality and comply with updated policies.
Proficiency in Microsoft Office.
Strong organizational, interpersonal, written, and verbal communication skills.
Capacity to work independently and as part of a team in a fast‑paced, deadline‑oriented environment.
Job Responsibilities
Respond to customer inquiries via telephone, Interactive Voice Response (IVR), or web portal.
Record customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
Follow standard operating procedures to ensure consistency and accuracy.
Address customer inquiries and resolve problems, ensuring appropriate changes are made.
Refer unresolved grievances to designated departments for further investigation.
Communicate with supervisor regarding any potential needs or concerns.
Perform other duties as assigned by management.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.
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