Customer Portal Billing Specialist
LHH, Missouri City, TX, United States
Customer Portal Billing Specialist (Contract)
Location: 100% Onsite Missouri City, TX 77489 Employment Type: Contract (anticipated 612 months) Pay Rate: $19.00 $22.00 per hour Schedule: MondayFriday 7:00 AM 4:00 PM, or 8:00 AM 5:00 PM Role Focus This role is specifically focused on invoicing dispute resolution for a single, high?volume customer account. The position was created to support a significant increase in manual invoicing and dispute activity following a change in the customer's billing process. Why the Role Is Open A major customer recently changed its invoicing process, eliminating a third?party billing tool previously used Invoices must now be handled manually, significantly increasing daily and weekly volume Existing team members are no longer able to absorb the dispute resolution workload This role was created specifically to offload invoicing dispute resolution and improve turnaround time and accuracy Key Responsibilities Handle invoicing dispute resolution for a single, high?volume customer account Review weekly customer statements (approximately 600 invoices per statement) Identify invoices that are: Disputed, Approved but unpaid, Delayed due to POD, receiving, or pricing issues Document invoice notes and resolution status clearly and accurately Communicate findings and status updates to the Credit Manager and Manager Communicate directly with the customer (primarily via email) to resolve disputes Build rapport with customer buyers and receiving yards to accelerate resolution Track disputes through resolution with strong follow?up and ownership Support additional billing?related projects as assigned Customer Interaction Communication is primarily email?based Occasional Microsoft Teams calls, typically led by the manager (not the contractor) Client?facing role, but not front?desk and not heavy phone work Background & Experience Needed Billing and invoicing experience is required Industry experience is not mandatory Industrial billing experience is preferred Medical billing experience is acceptable Entry?level to early?career profiles are welcome Ideal experience range: 12 years in billing, invoicing, or similar roles Strong attention to detail and clear documentation skills are critical Systems & Tools Internal system: Eclipse (ERP / warehouse management system) Customer billing portals (training provided; prior portal experience not required) Microsoft Excel: Intermediate proficiency required Must be comfortable with VLOOKUPs, merging weekly statements, and carrying notes forward Conversion Opportunity This is a contract position anticipated to last 612 months. There is no guarantee of conversion, but there is potential to convert to a permanent role depending on long?term business needs and performance.
Location: 100% Onsite Missouri City, TX 77489 Employment Type: Contract (anticipated 612 months) Pay Rate: $19.00 $22.00 per hour Schedule: MondayFriday 7:00 AM 4:00 PM, or 8:00 AM 5:00 PM Role Focus This role is specifically focused on invoicing dispute resolution for a single, high?volume customer account. The position was created to support a significant increase in manual invoicing and dispute activity following a change in the customer's billing process. Why the Role Is Open A major customer recently changed its invoicing process, eliminating a third?party billing tool previously used Invoices must now be handled manually, significantly increasing daily and weekly volume Existing team members are no longer able to absorb the dispute resolution workload This role was created specifically to offload invoicing dispute resolution and improve turnaround time and accuracy Key Responsibilities Handle invoicing dispute resolution for a single, high?volume customer account Review weekly customer statements (approximately 600 invoices per statement) Identify invoices that are: Disputed, Approved but unpaid, Delayed due to POD, receiving, or pricing issues Document invoice notes and resolution status clearly and accurately Communicate findings and status updates to the Credit Manager and Manager Communicate directly with the customer (primarily via email) to resolve disputes Build rapport with customer buyers and receiving yards to accelerate resolution Track disputes through resolution with strong follow?up and ownership Support additional billing?related projects as assigned Customer Interaction Communication is primarily email?based Occasional Microsoft Teams calls, typically led by the manager (not the contractor) Client?facing role, but not front?desk and not heavy phone work Background & Experience Needed Billing and invoicing experience is required Industry experience is not mandatory Industrial billing experience is preferred Medical billing experience is acceptable Entry?level to early?career profiles are welcome Ideal experience range: 12 years in billing, invoicing, or similar roles Strong attention to detail and clear documentation skills are critical Systems & Tools Internal system: Eclipse (ERP / warehouse management system) Customer billing portals (training provided; prior portal experience not required) Microsoft Excel: Intermediate proficiency required Must be comfortable with VLOOKUPs, merging weekly statements, and carrying notes forward Conversion Opportunity This is a contract position anticipated to last 612 months. There is no guarantee of conversion, but there is potential to convert to a permanent role depending on long?term business needs and performance.