Executive Director, Channel Delivery & AI Innovation

A leading financial services firm in Dallas is seeking a Managing Director of Channel Delivery & Innovation to align technology strategy with business objectives. This role involves overseeing the contact center ecosystem, managing multiple teams, and implementing technology enhancements to improve customer experience. The ideal candidate will have over 10 years of experience in business integration management and significant experience with IVR/telephony platforms. The position offers a competitive salary and benefits package.
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