Executive Director, Channel Delivery & AI Innovation

A financial services organization is looking for a Managing Director of Channel Delivery & Innovation in Dallas, Texas. This role is crucial for managing technology strategy in the contact center while overseeing significant modernization initiatives for improving customer experience. The candidate must have over 10 years in business integration, experience with telephony platforms, and leadership skills to manage teams effectively. A culture of continuous improvement and innovation is key to the success of this role. Salary range is $176,000 to $247,000 annually.
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