Executive Director, Channel Delivery & AI Innovation

A leading financial services company is seeking a Managing Director of Channel Delivery & Innovation in Charlotte, NC. The role involves managing technology strategy, overseeing the contact center technology ecosystem, and leading a team of managers. Candidates must have over 10 years of experience in business integration management and expertise in IVR/telephony platforms, Salesforce, and Genesys. This position offers a salary range of $176,000 to $247,000 annually.
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