Director- Business Solutions OTC

**GENERAC COOKIE NOTICE**Last Updated: June 19, 2024**1. INTRODUCTION**will apply and supplement this Cookie Notice.or .The length of time a cookie will stay on your browsing device depends on whether it is a "session" or a "persistent" cookie.**7. CHANGES TO THIS NOTICE**From time to time, we may update or modify this Cookie Notice, in our sole discretion, to reflect changes in legal and regulatory requirements and our business practices. The updated Cookie Notice will be posted on the Website with a change to the “Last Updated” date (located at the top of this Cookie Notice). We encourage you to review this page periodically to stay informed. The updated Cookie Notice will take effect immediately after being posted or as otherwise notified by us.**8. CONTACTING US** responsible leading the global Order to Cash & Service Lifecycle Management strategy, as well as the daily operations of the Order Management functions. With a keen focus on Customer Experience, this role is responsible for leading a team of managers and professionals, focused on the transformation of our OTC & SLM operations, leveraging our business technologies to realize best-in-class system performance, and driving optimized fulfillment of customer orders across Generac’s global organization* Leverages feedback from internal/external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC & SLM work streams globally* Partners with stakeholders to translate business requirements into systems solutions* Designs and directs the work of the functional area* Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team* Manages organizational talent through performance management, succession planning and development* Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved* Participates in cross-functional, global planning meetings with decision makers, systems owners, project teams and others to define business requirements and goals to identify and resolve issues with scalable, sustainable solutions* Drives standardization where possible across all business verticals* Ensures that orders are managed with a high level of accuracy* Implements and measures pre-set metrics to utilize in team evaluation, training and performance standards* Develops and utilizes reporting to effectively measure performance, drive accountability, and recommends opportunities for improvement* 7 years of OTC experience with leading ERP system* 5 years progressive leadership experience* In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management-* Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills* Desire to seek out improvement opportunities from both a process and system standpoint* Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty* Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude* Excellent decision-making skills with a customer focus* Has a global mindset and can communicate effectively across a global organization Builds constructive and effective relationships across all levels of the organization* Prior experience supporting or leading merger and acquisition integration activities for OTC* Extensive experience using Microsoft Office products, especially Excel and PowerPoint* Prior participation in process mapping and continuous improvement activities**Physical Demands**: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
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