Microsoft Dynamics 365 & Power Platform Technical Architect

Microsoft Dynamics 365 & Power Platform Technical Architect

Responsibilities

• Provide end-to-end technical ownership of the Microsoft Dynamics 365 platform, including architecture, configuration, and lifecycle management
• Design and architect enterprise solutions leveraging Dynamics 365, Power Platform (Power Apps, Power Automate, Power BI, Dataverse), and Azure services
• Lead the design and optimization of digital workflows, including email, chat, routing, and automation, following industry best practices
• Establish, enforce, and evolve platform governance standards, including solution design guidelines, environment strategy, and ALM practices
• Serve as the primary escalation point for complex troubleshooting, integrations, performance issues, and platform-related challenges
• Collaborate with stakeholders to translate business requirements into scalable technical solutions
• Lead technical workshops, solution design sessions, and architecture reviews with clients and internal teams
• Act as onsite or delivery technical lead for small teams, providing direction, mentoring, task delegation, and solution oversight
• Support end users and administrators by diagnosing and resolving Dynamics 365 and Power Platform issues
• Contribute to ongoing platform modernization initiatives, including adoption of new Microsoft capabilities and features

Required Qualifications

• 5+ years of hands-on experience with Microsoft Dynamics 365 (CRM-focused)
• 5+ years of experience with the Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse
• Demonstrated expertise in customer service operations, including routing strategies, capacity management, interaction classification, and digital workflow implementation
• Proven ability to design enterprise application architectures that are scalable, secure, and maintainable
• Strong experience developing dashboards and analytical reports using Power BI and Dynamics 365
• Ability to independently lead solution delivery, facilitate technical and functional workshops, and serve as a subject matter expert
• Experience acting as a technical lead for small teams, providing architectural guidance and mentoring
• Hands-on troubleshooting experience supporting Dynamics 365 and related platform issues
• Excellent client-facing communication, documentation, and presentation skills

Preferred Qualifications

• Experience or familiarity with Microsoft Copilot Studio and AI-enabled solutions
• Azure integration experience (Logic Apps, Functions, Service Bus, API Management)

At this time, Dewberry will not sponsor a new applicant for work authorization.

Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

Only recipients of an offer of employment will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.

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