Intake Director
SM Staffing, Brooklyn, NY, United States
Supervisory Duties
- Lead, motivate and inspire team members to achieve performance goals.
- Create a positive and collaborative team culture, providing steady support and guidance.
- Ensure optimal distribution of workload.
- Ensure the team follows all departmental and organizational policies and procedures.
- Ensure the documentation is done properly.
- Facilitate effective communication within the team and with other departments.
- Act as a liaison between team members and upper management.
- Participate in hiring, onboarding, and training of new team members.
- Conduct regular and comprehensive employee evaluations, salary assessments and adjustments.
- Address and resolve performance issues with the team, implementing performance improvement plans as needed.
- Bi-weekly review and approve employee timecards.
- Review and approve PTO requests, arrange coverage during staff absences.
- Identify and implement continuous improvement initiatives.
- Research, identity and implement new systems and programs in the department.
- Effectively communicate and collaborate with other department supervisors.
- Conduct monthly Level 10 team meetings.
- Attend and actively contribute to supervisor meetings.
Key Responsibilities
- Ensure that every new referral is entered into InflowCare.
- Review lost case report.
- Assist staff with questions and ideas on how to make the referrals work.
- Take care of difficult referrals/calls, and tackle issues that come up.
- Daily tracking and report of how many new referrals were entered, how many admitted, and how many follow ups were done.
- Follow up every other day to make sure there are no referrals tagged to the wrong intake coordinator or with no follow up entered.
- Review all patients in referral system once every two weeks. Ensure proper workflow f/u, documentation, and compliance.
- Ensure that weekly updates are sent out to referral sources.
- Maintain contact and relationship with reps from our contracts.
- Communicate with the Business Development Department on potential referral sources.
- Conversions – MLTC to MLTC/NHTD, CASA/HMO to MLTC/NHTD, CDPAP to PCA
Monthly reports
- Overall average hours with each MLTC, & how many referrals we sent and how many they sent back.
- How many referrals came in this month? How many were admitted? How many were lost & for what reasons? Reason for referrals pending more than 60 days.
- Send out report of active cases by the 15th of the month.
- Run report of cases that came from Marketers and see if received 30 days of services.