Personal Banker - Hoover Commons
PNC, Hoover, AL, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Hoover, AL.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller engagements, appointment setting, and effective lobby engagement to elevate client loyalty.
Create customer loyalty and grow share of wallet by delivering a differentiated experience, educating customers on options, and leveraging technology.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits and ensuring efficient daily operations.
Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience : Typically requires 3+ years of related experience or product knowledge. An associate’s degree or equivalent education is preferred, but a comparable combination of education, certification(s), and experience may be considered.
Education : No Degree required.
Certifications : None required.
Licenses : Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive benefits package including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) match, pension and stock purchase plans, dependent care reimbursement, and other programs. Paid time off includes maternity/parental leave, holiday pay, occasional absence days, vacation days, and additional leave based on career level and years of service. For full details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required during the application process, please contact
AccommodationRequest@pnc.com
and include the job ID, your name, and preferred contact method. Applicants may also call 877‑968‑7762 and say "Workday." All information will be kept confidential and used only as needed.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA, SAFE Act, and FINRA.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller engagements, appointment setting, and effective lobby engagement to elevate client loyalty.
Create customer loyalty and grow share of wallet by delivering a differentiated experience, educating customers on options, and leveraging technology.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits and ensuring efficient daily operations.
Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience : Typically requires 3+ years of related experience or product knowledge. An associate’s degree or equivalent education is preferred, but a comparable combination of education, certification(s), and experience may be considered.
Education : No Degree required.
Certifications : None required.
Licenses : Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive benefits package including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) match, pension and stock purchase plans, dependent care reimbursement, and other programs. Paid time off includes maternity/parental leave, holiday pay, occasional absence days, vacation days, and additional leave based on career level and years of service. For full details, visit pncthrive.com.
Disability Accommodations Statement If an accommodation is required during the application process, please contact
AccommodationRequest@pnc.com
and include the job ID, your name, and preferred contact method. Applicants may also call 877‑968‑7762 and say "Workday." All information will be kept confidential and used only as needed.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA, SAFE Act, and FINRA.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr