Human Resources Business Resiliency and Incident Management Executive Director
Koitecc Solutions, Chicago, IL, United States
Global Human Resources (HR) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption.
As a Business Resiliency and Incident Management Director in Human Resources, you will lead a high-performing team, promote innovative solutions for the Business Resiliency community, and serve as the executive liaison with the Global Human Resources and Firm-wide Resiliency Office leadership teams. You will lead incident response for HR business processes and firmwide employee support, provide leadership to your team, and help strengthen global Business Resiliency procedures and initiatives.
Job Responsibilities
Lead and inspire: manage incidents globally for Human Resources and firm-wide Employee Support, ensure proper response to disruptions, maintain transparency to HR and market/location leadership, and support resiliency lifecycle process through planning, testing, and quality monitoring.
Collaborate and execute: represent the HR Business Resiliency team globally and with the Firmwide Resiliency Office to ensure the resiliency agenda is understood and can be executed by practitioners in the business.
Strategize and innovate: strengthen the resiliency lifecycle framework by staying on top of new technology, including Artificial Intelligence and solutions to combat emerging threats, and lead the team through new ways to approach resiliency.
Connect and cultivate: build and nurture relationships globally to represent HR Business Resiliency and bolster overall resiliency.
Required Qualifications, Skills, and Capabilities
7+ years in Business Resiliency/Continuity, Crisis Management, Project Management, and/or Process Development and Improvement.
Proven people leader with a track record of driving metrics-driven performance, maintaining motivation, and leading a high-performing team with coaching, succession planning, and innovation.
Disruptor willing to challenge processes or practices for greater effectiveness.
Ability to handle pressure situations and communicate effectively in verbal and written channels to senior leaders.
Master relationship builder adept at managing connections across all levels, influencing senior leaders, and driving with a sense of urgency to ensure business readiness activities are complete.
Flexibility to support the business during disruptive events that span regions, weekends, and holidays.
Work independently and multitask in a fast-paced environment.
Preferred Qualifications, Skills, and Capabilities
Business continuity and/or crisis management experience (accreditations such as Certified Business Continuity Professional are favorable).
Robust understanding of Human Resources within the financial industry.
Experience thriving in regulated environments.
Compensation and Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity. We also offer a range of benefits and programs such as comprehensive health care coverage, on-site health and wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details on total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
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As a Business Resiliency and Incident Management Director in Human Resources, you will lead a high-performing team, promote innovative solutions for the Business Resiliency community, and serve as the executive liaison with the Global Human Resources and Firm-wide Resiliency Office leadership teams. You will lead incident response for HR business processes and firmwide employee support, provide leadership to your team, and help strengthen global Business Resiliency procedures and initiatives.
Job Responsibilities
Lead and inspire: manage incidents globally for Human Resources and firm-wide Employee Support, ensure proper response to disruptions, maintain transparency to HR and market/location leadership, and support resiliency lifecycle process through planning, testing, and quality monitoring.
Collaborate and execute: represent the HR Business Resiliency team globally and with the Firmwide Resiliency Office to ensure the resiliency agenda is understood and can be executed by practitioners in the business.
Strategize and innovate: strengthen the resiliency lifecycle framework by staying on top of new technology, including Artificial Intelligence and solutions to combat emerging threats, and lead the team through new ways to approach resiliency.
Connect and cultivate: build and nurture relationships globally to represent HR Business Resiliency and bolster overall resiliency.
Required Qualifications, Skills, and Capabilities
7+ years in Business Resiliency/Continuity, Crisis Management, Project Management, and/or Process Development and Improvement.
Proven people leader with a track record of driving metrics-driven performance, maintaining motivation, and leading a high-performing team with coaching, succession planning, and innovation.
Disruptor willing to challenge processes or practices for greater effectiveness.
Ability to handle pressure situations and communicate effectively in verbal and written channels to senior leaders.
Master relationship builder adept at managing connections across all levels, influencing senior leaders, and driving with a sense of urgency to ensure business readiness activities are complete.
Flexibility to support the business during disruptive events that span regions, weekends, and holidays.
Work independently and multitask in a fast-paced environment.
Preferred Qualifications, Skills, and Capabilities
Business continuity and/or crisis management experience (accreditations such as Certified Business Continuity Professional are favorable).
Robust understanding of Human Resources within the financial industry.
Experience thriving in regulated environments.
Compensation and Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity. We also offer a range of benefits and programs such as comprehensive health care coverage, on-site health and wellness centers, retirement savings plans, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details on total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.
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