Customer Account Rep II
Viskase Companies, Inc, Lombard, IL, United States
Viskase has an immediate need for a
Customer Account Representative
with order management experience in the Chicago area. We are looking for a highly motivated and team-oriented individual to join our world-class U.S. Customer Account Representative Team. This position reports to the Supervisor - U.S. Customer Accounts. The Customer Account Representative serves as the primary order management specialist and is the conduit between our customers and sales team. They will work closely with customers and logistics team to ensure on-time/in-full deliveries, and with operations to ensure change orders are accepted and in process.
Our ideal candidate must have manufacturing customer service or order management experience in a manufacturing setting, is detail-oriented, and comfortable working independently in a very fast-paced environment. Must have experience in Excel and other MS Office applications, SAP, or other customer based ERP software.
What You Will Do:
Customer Account Representative activities include:
Process customer orders in SAP.
Monitor and resolve order requirements within SAP for availability, inventory levels, and inter-functional restrictions. Coordinate with Production Planning and Logistics.
Expedite orders and monitor ship time customer requests, as required.
Provide sales support and address inquiries relative to pricing, order parameters, artwork, sample orders, and communications with other departments.
Answer or direct customer calls not directly related to orders.
Reconcile customer inventories and non-Viskase owned warehouses.
Participate in NPA process (new product requests).
Research and escalate Customer Purchasing Order (PO) discrepancies with internal SAP information.
Participate in Customer Price List (CPL) process
Education and Experience
3-5 years experience in manufacturing Customer Service and/or Supply Chain
Associate or Bachelor's degree desired, but not required
Experience with SAP is a plus, or other ERP experience
Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and
Ability to handle complex orders and complex situations, creative problem solving skills required
Thrives in a fast pace environment and is resilient
Benefits
Medical, Dental & Vision Insurance
Life Insurance & Dependent Life Coverage
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Plan with Company Match
Supplemental Insurance Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet Insurance.
Tuition Reimbursement Program
Employee Assistance Program
Generous PTO
Employee Perks & Discounts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#J-18808-Ljbffr
Customer Account Representative
with order management experience in the Chicago area. We are looking for a highly motivated and team-oriented individual to join our world-class U.S. Customer Account Representative Team. This position reports to the Supervisor - U.S. Customer Accounts. The Customer Account Representative serves as the primary order management specialist and is the conduit between our customers and sales team. They will work closely with customers and logistics team to ensure on-time/in-full deliveries, and with operations to ensure change orders are accepted and in process.
Our ideal candidate must have manufacturing customer service or order management experience in a manufacturing setting, is detail-oriented, and comfortable working independently in a very fast-paced environment. Must have experience in Excel and other MS Office applications, SAP, or other customer based ERP software.
What You Will Do:
Customer Account Representative activities include:
Process customer orders in SAP.
Monitor and resolve order requirements within SAP for availability, inventory levels, and inter-functional restrictions. Coordinate with Production Planning and Logistics.
Expedite orders and monitor ship time customer requests, as required.
Provide sales support and address inquiries relative to pricing, order parameters, artwork, sample orders, and communications with other departments.
Answer or direct customer calls not directly related to orders.
Reconcile customer inventories and non-Viskase owned warehouses.
Participate in NPA process (new product requests).
Research and escalate Customer Purchasing Order (PO) discrepancies with internal SAP information.
Participate in Customer Price List (CPL) process
Education and Experience
3-5 years experience in manufacturing Customer Service and/or Supply Chain
Associate or Bachelor's degree desired, but not required
Experience with SAP is a plus, or other ERP experience
Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and
Ability to handle complex orders and complex situations, creative problem solving skills required
Thrives in a fast pace environment and is resilient
Benefits
Medical, Dental & Vision Insurance
Life Insurance & Dependent Life Coverage
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Plan with Company Match
Supplemental Insurance Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet Insurance.
Tuition Reimbursement Program
Employee Assistance Program
Generous PTO
Employee Perks & Discounts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
#J-18808-Ljbffr