Customer Account Rep II
Viskase Companies, Inc., Lombard, IL, United States
Viskase has an immediate need for a
Customer Account Representative
with order management experience in the Chicago area. We are looking for a highly motivated and team-oriented individual to join our world‑class U.S. Customer Account Representative Team. This position reports to the Supervisor - U.S. Customer Accounts. The Customer Account Representative serves as the primary order management specialist and is the conduit between our customers and sales team. Will work closely with customers and logistics team to ensure on‑time/in‑full deliveries, works closely with operations to ensure change orders are accepted and in process. Our ideal candidate must have manufacturing customer service or order management experience in a manufacturing setting, is detail‐oriented, and comfortable working independently in a very fast‑paced environment. Must have experience in Excel and other MS Office applications, SAP, or other customer based ERP software. What You Will Do:
Process customer orders in SAP. Monitor and resolve order requirements within SAP for availability, inventory levels, and inter‑functional restrictions. Coordinate with Production Planning and Logistics. Expedite orders and monitor ship time customer requests, as required. Provide sales support and address inquiries relative to pricing, order parameters, artwork, sample orders, and communications with other departments. Answer or direct customer calls not directly related to orders. Reconcile customer inventories and non‑Viskase owned warehouses. Participate in NPA process (new product requests). Research and escalate Customer Purchasing Order (PO) discrepancies with internal SAP information. Participate in Customer Price List (CPL) process Education and Experience
3‑5 years experience in manufacturing Customer Service and/or Supply Chain Associate or Bachelor’s degree desired, but not required Experience with SAP is a plus, or other ERP experience Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and Ability to handle complex orders and complex situations, creative problem solving skills required Thrives in a fast pace environment and is resilient At Viskase, we value our employees and offer a comprehensive benefits package that supports your health, well‑being, and future. Eligible employees enjoy: Life Insurance & Dependent Life Coverage Flexible Spending Account (FSA) & Health Savings Account (HSA) Short‑ and Long‑Term Disability Insurance 401(k) Plan with Company Match Supplemental Insurance Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet Insurance. Tuition Reimbursement Program Employee Assistance Program Generous PTO Join a company that invests in your success - today and tomorrow. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities About Us
Viskase Companies is a global leader in food packaging with more than a century of innovation. We produce approximately 30% of the world’s hot dog casings and operate nine manufacturing facilities and sales offices worldwide, including locations in the U.S., Canada, Mexico, Germany, France, Italy, Brazil, Poland, and the Philippines. At Viskase, you’ll be part of a team that values safety, quality, and continuous improvement—an environment where your work has a direct and meaningful impact every day.
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Customer Account Representative
with order management experience in the Chicago area. We are looking for a highly motivated and team-oriented individual to join our world‑class U.S. Customer Account Representative Team. This position reports to the Supervisor - U.S. Customer Accounts. The Customer Account Representative serves as the primary order management specialist and is the conduit between our customers and sales team. Will work closely with customers and logistics team to ensure on‑time/in‑full deliveries, works closely with operations to ensure change orders are accepted and in process. Our ideal candidate must have manufacturing customer service or order management experience in a manufacturing setting, is detail‐oriented, and comfortable working independently in a very fast‑paced environment. Must have experience in Excel and other MS Office applications, SAP, or other customer based ERP software. What You Will Do:
Process customer orders in SAP. Monitor and resolve order requirements within SAP for availability, inventory levels, and inter‑functional restrictions. Coordinate with Production Planning and Logistics. Expedite orders and monitor ship time customer requests, as required. Provide sales support and address inquiries relative to pricing, order parameters, artwork, sample orders, and communications with other departments. Answer or direct customer calls not directly related to orders. Reconcile customer inventories and non‑Viskase owned warehouses. Participate in NPA process (new product requests). Research and escalate Customer Purchasing Order (PO) discrepancies with internal SAP information. Participate in Customer Price List (CPL) process Education and Experience
3‑5 years experience in manufacturing Customer Service and/or Supply Chain Associate or Bachelor’s degree desired, but not required Experience with SAP is a plus, or other ERP experience Must have working knowledge and experience using Excel, Microsoft Word, PowerPoint a plus, and Ability to handle complex orders and complex situations, creative problem solving skills required Thrives in a fast pace environment and is resilient At Viskase, we value our employees and offer a comprehensive benefits package that supports your health, well‑being, and future. Eligible employees enjoy: Life Insurance & Dependent Life Coverage Flexible Spending Account (FSA) & Health Savings Account (HSA) Short‑ and Long‑Term Disability Insurance 401(k) Plan with Company Match Supplemental Insurance Plans that include Accident, Hospital, Critical Care, Legal Shield, and Pet Insurance. Tuition Reimbursement Program Employee Assistance Program Generous PTO Join a company that invests in your success - today and tomorrow. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities About Us
Viskase Companies is a global leader in food packaging with more than a century of innovation. We produce approximately 30% of the world’s hot dog casings and operate nine manufacturing facilities and sales offices worldwide, including locations in the U.S., Canada, Mexico, Germany, France, Italy, Brazil, Poland, and the Philippines. At Viskase, you’ll be part of a team that values safety, quality, and continuous improvement—an environment where your work has a direct and meaningful impact every day.
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