Patient Engagement Specialist (East Knoxville, TN area)
Oak Street Health, part of CVS Health, Nashville, TN, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company Oak Street Health
Title Patient Engagement Specialist I
Location East Knoxville, TN area
Role Description The Patient Engagement Specialist I will serve as an essential member of the Patient Engagement and Population Health Team. This role necessitates conducting patient outreach, encompassing telephonic communication and in‑person home visits, to cultivate engagement within our care model. The PES I is responsible for engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street. Furthermore, the PES I may assist patients in identifying a more suitable setting for their primary care requirements.
Responsibilities
Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).
Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.
Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.
Facilitate communication regarding complex topics among all involved parties in the patient’s care, as necessary (e.g., family members, caregivers, medical providers, community‑based organizations).
Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.
Independently cultivate relationships with patients and their caregivers.
Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.
Provide patients with education regarding Oak Street’s comprehensive wrap‑around services.
Achieve a minimum target of 20 resolutions per cycle.
Required Qualifications What we’re looking for:
A proven record of success in engagement, sales, and/or marketing within a healthcare‑related context.
Proficiency in both verbal and written communication.
Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.
A commitment to serving the community and establishing meaningful professional relationships.
A demonstrated ability to function autonomously in a demanding, fast‑paced environment.
A comprehensive understanding of Medicare and Medicare Advantage programs.
Access to dependable transportation and the capability to travel within assigned territories to interact with patients.
Fluency in Spanish (written and oral) is considered advantageous.
Authorization to work in the United States is mandatory.
An individual who exemplifies the core values of "Oaky".
What Does Being Oaky Look Like
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Benefits
Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $18.50 - $31.72 (base hourly rate or base annual full‑time salary). This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Company Oak Street Health
Title Patient Engagement Specialist I
Location East Knoxville, TN area
Role Description The Patient Engagement Specialist I will serve as an essential member of the Patient Engagement and Population Health Team. This role necessitates conducting patient outreach, encompassing telephonic communication and in‑person home visits, to cultivate engagement within our care model. The PES I is responsible for engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street. Furthermore, the PES I may assist patients in identifying a more suitable setting for their primary care requirements.
Responsibilities
Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).
Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.
Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.
Facilitate communication regarding complex topics among all involved parties in the patient’s care, as necessary (e.g., family members, caregivers, medical providers, community‑based organizations).
Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.
Independently cultivate relationships with patients and their caregivers.
Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.
Provide patients with education regarding Oak Street’s comprehensive wrap‑around services.
Achieve a minimum target of 20 resolutions per cycle.
Required Qualifications What we’re looking for:
A proven record of success in engagement, sales, and/or marketing within a healthcare‑related context.
Proficiency in both verbal and written communication.
Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.
A commitment to serving the community and establishing meaningful professional relationships.
A demonstrated ability to function autonomously in a demanding, fast‑paced environment.
A comprehensive understanding of Medicare and Medicare Advantage programs.
Access to dependable transportation and the capability to travel within assigned territories to interact with patients.
Fluency in Spanish (written and oral) is considered advantageous.
Authorization to work in the United States is mandatory.
An individual who exemplifies the core values of "Oaky".
What Does Being Oaky Look Like
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Benefits
Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $18.50 - $31.72 (base hourly rate or base annual full‑time salary). This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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