Collections Specialist
Brookdale, Milwaukee, WI, United States
Job Description
The Collections Specialist is responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base Pay Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Veterans & Military Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment. Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy.
Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
Additional duties, as assigned.
Qualifications
High school diploma or GED required.
Minimum of one year of collections experience required.
Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred.
Excellent oral and written community skills.
Proficiency in Microsoft Office (i.e. Excel, Word, etc.) required.
None (certifications, licenses, and other special requirements).
Management / Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: Up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Equal Opportunity Statement Brookdale is an equal opportunity employer and a drug-free workplace.
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Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base Pay Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Veterans & Military Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities
Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment. Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy.
Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
Additional duties, as assigned.
Qualifications
High school diploma or GED required.
Minimum of one year of collections experience required.
Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred.
Excellent oral and written community skills.
Proficiency in Microsoft Office (i.e. Excel, Word, etc.) required.
None (certifications, licenses, and other special requirements).
Management / Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: Up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Equal Opportunity Statement Brookdale is an equal opportunity employer and a drug-free workplace.
#J-18808-Ljbffr