Director of Call Center Ops | AI-Driven Growth

A leading property management firm in Austin, Texas, seeks a Director of Call Center Operations to oversee and enhance their Marketplace contact center strategy. This senior role involves managing BPO partners and driving revenue while leveraging AI and data for improved customer experience. Ideal candidates will have extensive leadership experience in B2C operations, proven ability in data-driven decision-making, and strong communication skills to influence senior teams. A competitive salary range of $140,000 to $160,000 USD is offered, reflecting the importance of this key leadership position.
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