Collections Specialist
Easy Ice, Lenexa, KS, United States
What you will do
The Collection Specialist is responsible for creating invoices and credit memos and issuing them to customers by all necessary means. This includes ensuring efficient, timely, and accurate payment of accounts, and updating customer files. Additional responsibilities include collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Essential Duties and Responsibilities
Maintain up-to-date billing system
Generate and send out invoices
Follow up on, collect and allocate payments
Carry out billing, collection and reporting activities according to specific deadlines
Perform account reconciliations
Monitor customer account details for non-payments, delayed payments and other irregularities
Research and resolve payment discrepancies
Generate age analysis
Review AR aging to ensure compliance
Maintain accounts receivable customer files and records
Follow established procedures for processing receipts, cash etc.
Process credit card payments
Prepare bank deposits
Investigate and resolve customer queriesProcess adjustments
Develop a recovery system and initiate collection efforts
Communicate with customers via phone, email, mail or personally
Collect data and prepare monthly metrics
Bi-weekly meetings with branch managers
Evaluating customer base and communicating results to branch managers
Position Qualifications Education: High school diploma or GED required; college coursework/degree preferred, bilingual (Spanish- Preferred)
Experience:
2+ years of relevant work experience
Knowledge of general accounting principles, bookkeeping procedures and accounts receivable
Demonstrated track record of interacting and working effectively with others
Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel
Other Desired Skills
Strong ability to work independently with minimal supervision, and as a strong team player that works well in a collaborative environment
Deal well with uncertainty and time pressures
Good problem solving skills, detail-oriented, and ability to follow through to conclusion
Excellent organizational skills
Work Environment
Work primarily in a climate controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
Sits for extended periods of time
Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
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Essential Duties and Responsibilities
Maintain up-to-date billing system
Generate and send out invoices
Follow up on, collect and allocate payments
Carry out billing, collection and reporting activities according to specific deadlines
Perform account reconciliations
Monitor customer account details for non-payments, delayed payments and other irregularities
Research and resolve payment discrepancies
Generate age analysis
Review AR aging to ensure compliance
Maintain accounts receivable customer files and records
Follow established procedures for processing receipts, cash etc.
Process credit card payments
Prepare bank deposits
Investigate and resolve customer queriesProcess adjustments
Develop a recovery system and initiate collection efforts
Communicate with customers via phone, email, mail or personally
Collect data and prepare monthly metrics
Bi-weekly meetings with branch managers
Evaluating customer base and communicating results to branch managers
Position Qualifications Education: High school diploma or GED required; college coursework/degree preferred, bilingual (Spanish- Preferred)
Experience:
2+ years of relevant work experience
Knowledge of general accounting principles, bookkeeping procedures and accounts receivable
Demonstrated track record of interacting and working effectively with others
Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel
Other Desired Skills
Strong ability to work independently with minimal supervision, and as a strong team player that works well in a collaborative environment
Deal well with uncertainty and time pressures
Good problem solving skills, detail-oriented, and ability to follow through to conclusion
Excellent organizational skills
Work Environment
Work primarily in a climate controlled environment with minimal safety/health hazard potential
Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
Sits for extended periods of time
Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
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