Parts Counterperson
Forest Lake Ford, Forest Lake, MN, United States
Position Summary
We are seeking a knowledgeable and customer‑focused Full Time Parts Counterperson to support the daily operations of our Parts Department. This role is responsible for assisting technicians, retail customers, and internal staff by identifying, sourcing, and distributing the correct parts in a timely and efficient manner. The Parts Counterperson plays a key role in maintaining accurate inventory, ensuring smooth workflow in the service department, and delivering a positive customer experience.
The ideal candidate is detail‑oriented, organized, and comfortable working in a fast‑paced environment. Strong communication skills, basic automotive knowledge, and the ability to navigate parts catalogs and inventory systems are essential. This position offers opportunities for growth within the Parts Department and broader dealership operations.
Schedule Monday – Thursday 9:30am – 8:00pm
Key Responsibilities
Process customer orders, ensuring accuracy and timely fulfillment.
Locate and pull parts from inventory as needed.
Identify and recommend appropriate parts based on customer needs and vehicle specifications.
Process sales transactions and collect payments.
Greet customers and assist them with inquiries, helping them select correct parts.
Answer phone calls and handle customer inquiries.
Provide accurate information about parts availability, pricing, and ordering processes.
Maintain a positive and professional demeanor to ensure customer satisfaction.
Perform other related duties as assigned.
Qualifications
Excellent communication, interpersonal, and problem‑solving skills.
Familiarity with vehicle models, parts, and their applications.
Computer proficiency for inventory management and order processing.
Ability to manage inventory and maintain a clean and organized work area.
Ability to effectively sell parts and build customer relationships.
Ability to calculate prices, discounts, and other financial transactions.
Assisting in setting purchasing budgets and managing expenses related to vehicle acquisition.
Keeping abreast of current market trends and valuations of used vehicles.
Analyzing vehicle profitability and making sound purchasing decisions.
Excellent communication, negotiation, and problem‑solving skills (essential).
Physical stamina and the ability to stand for long periods.
Reaching for parts on shelves, bending to pick up items, and stooping to access lower areas are common tasks.
Ability to lift 50 pounds, depending on specific job requirements.
High School Diploma, GED, or equivalent experience (required).
Valid driver’s license (required).
Work Environment
Fast‑paced automotive service department.
Frequent communication with technicians, advisors, and management.
Primarily indoor work with occasional shop‑floor interaction.
Ability to stand and move around various service shops and the dealership.
Team‑oriented dealership culture focused on efficiency and customer satisfaction.
Compensation and Benefits
Base salary: $20–$25 per hour (based on experience).
Benefits package includes Medical, Dental, Vision, Short‑Term Disability, Long‑Term Disability, 401(k) plan with employer match, Paid Time Off and Holidays, and Employee Discounts on vehicles and service.
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The ideal candidate is detail‑oriented, organized, and comfortable working in a fast‑paced environment. Strong communication skills, basic automotive knowledge, and the ability to navigate parts catalogs and inventory systems are essential. This position offers opportunities for growth within the Parts Department and broader dealership operations.
Schedule Monday – Thursday 9:30am – 8:00pm
Key Responsibilities
Process customer orders, ensuring accuracy and timely fulfillment.
Locate and pull parts from inventory as needed.
Identify and recommend appropriate parts based on customer needs and vehicle specifications.
Process sales transactions and collect payments.
Greet customers and assist them with inquiries, helping them select correct parts.
Answer phone calls and handle customer inquiries.
Provide accurate information about parts availability, pricing, and ordering processes.
Maintain a positive and professional demeanor to ensure customer satisfaction.
Perform other related duties as assigned.
Qualifications
Excellent communication, interpersonal, and problem‑solving skills.
Familiarity with vehicle models, parts, and their applications.
Computer proficiency for inventory management and order processing.
Ability to manage inventory and maintain a clean and organized work area.
Ability to effectively sell parts and build customer relationships.
Ability to calculate prices, discounts, and other financial transactions.
Assisting in setting purchasing budgets and managing expenses related to vehicle acquisition.
Keeping abreast of current market trends and valuations of used vehicles.
Analyzing vehicle profitability and making sound purchasing decisions.
Excellent communication, negotiation, and problem‑solving skills (essential).
Physical stamina and the ability to stand for long periods.
Reaching for parts on shelves, bending to pick up items, and stooping to access lower areas are common tasks.
Ability to lift 50 pounds, depending on specific job requirements.
High School Diploma, GED, or equivalent experience (required).
Valid driver’s license (required).
Work Environment
Fast‑paced automotive service department.
Frequent communication with technicians, advisors, and management.
Primarily indoor work with occasional shop‑floor interaction.
Ability to stand and move around various service shops and the dealership.
Team‑oriented dealership culture focused on efficiency and customer satisfaction.
Compensation and Benefits
Base salary: $20–$25 per hour (based on experience).
Benefits package includes Medical, Dental, Vision, Short‑Term Disability, Long‑Term Disability, 401(k) plan with employer match, Paid Time Off and Holidays, and Employee Discounts on vehicles and service.
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