Customer Service Phone Representative
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Service Escalation Phone Representative (Part Time).
Key Responsibilities
Assist customers with payments and outdated alerts related to past rentals or transactions Provide tailored solutions by understanding customer needs and maintaining product knowledge Navigate multiple software applications efficiently to resolve customer issues
Required Qualifications, Training, and Education
Minimum of 6 months customer service experience Typing speed of 35-40 words per minute Ability to work part-time, including weekends and holidays Completion of 2 weeks of training, including instructor-led and self-paced courses Technical requirements include specific computer specifications and internet speed
Assist customers with payments and outdated alerts related to past rentals or transactions Provide tailored solutions by understanding customer needs and maintaining product knowledge Navigate multiple software applications efficiently to resolve customer issues
Required Qualifications, Training, and Education
Minimum of 6 months customer service experience Typing speed of 35-40 words per minute Ability to work part-time, including weekends and holidays Completion of 2 weeks of training, including instructor-led and self-paced courses Technical requirements include specific computer specifications and internet speed