Bilingual Customer Service Representative
TEEMA Solutions Group, Dallas, TX, United States
Overview
Position:
Bilingual Healthcare Customer Service Representative (Spanish/English)
Location:
100% Remote
Pay:
$20.50/hr. plus Fringe Health & Wellness at $5.09 hourly up to 40 hours max per week)
Schedule:
40 hours/week (M-F) between 6 AM - 7 PM AZ time (Must be available to work an 8-hour shift within that range)
Duration:
6-month contract with possible extension or conversion to Perm.
Position Overview:
The Bilingual Healthcare CSR will handle inbound calls and chats related to healthcare services, including authorizations, eligibility, claims status, and appointment coordination. This role requires strong communication skills, attention to detail, and the ability to perform in a metrics-driven environment.
Key Responsibilities
Handle inbound calls, chats, and occasional outbound calls in a high-volume call center
Assist with healthcare-related inquiries, including authorizations, eligibility, claims status, and provider information
Support appointment scheduling and coordination
Accurately document all interactions in internal systems
Maintain a strong focus on first-call resolution and customer satisfaction
Meet and exceed performance metrics, including QA, AHT, and schedule adherence
Navigate multiple systems while managing customer interactions efficiently
Ensure compliance with HIPAA and data privacy standards
Required Qualifications
Fully bilingual in Spanish and English (verbal and written)
Minimum 2 years of call center experience in a metrics-driven environment
Strong understanding of call center performance metrics (QA, AHT, adherence)
Experience using multiple systems and Microsoft Office tools
High school diploma or GED
Preferred Qualifications
Healthcare customer service experience (payer or provider side preferred)
Experience handling high-volume call environments
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Position:
Bilingual Healthcare Customer Service Representative (Spanish/English)
Location:
100% Remote
Pay:
$20.50/hr. plus Fringe Health & Wellness at $5.09 hourly up to 40 hours max per week)
Schedule:
40 hours/week (M-F) between 6 AM - 7 PM AZ time (Must be available to work an 8-hour shift within that range)
Duration:
6-month contract with possible extension or conversion to Perm.
Position Overview:
The Bilingual Healthcare CSR will handle inbound calls and chats related to healthcare services, including authorizations, eligibility, claims status, and appointment coordination. This role requires strong communication skills, attention to detail, and the ability to perform in a metrics-driven environment.
Key Responsibilities
Handle inbound calls, chats, and occasional outbound calls in a high-volume call center
Assist with healthcare-related inquiries, including authorizations, eligibility, claims status, and provider information
Support appointment scheduling and coordination
Accurately document all interactions in internal systems
Maintain a strong focus on first-call resolution and customer satisfaction
Meet and exceed performance metrics, including QA, AHT, and schedule adherence
Navigate multiple systems while managing customer interactions efficiently
Ensure compliance with HIPAA and data privacy standards
Required Qualifications
Fully bilingual in Spanish and English (verbal and written)
Minimum 2 years of call center experience in a metrics-driven environment
Strong understanding of call center performance metrics (QA, AHT, adherence)
Experience using multiple systems and Microsoft Office tools
High school diploma or GED
Preferred Qualifications
Healthcare customer service experience (payer or provider side preferred)
Experience handling high-volume call environments
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