Bilingual Customer Service Representative
LHH, Atlanta, GA, United States
Bilingual Customer Service Representative
We are seeking a Bilingual Customer Service Representative to support policyholders and healthcare providers by handling a high volume of inbound calls in English and Spanish for one of our clients in Brookhaven. This role focuses on resolving inquiries related to Medicare Supplement benefits and claims while delivering a professional, empathetic, and accurate customer experience. The ideal candidate thrives in a fast-paced call center environment and consistently aims for first-call resolution. Key Responsibilities
Handle high-volume inbound calls from customers and providers in English and Spanish Respond to questions regarding insurance benefits, coverage, claims, and policy provisions Resolve issues efficiently, aiming for one-call resolution whenever possible Explain Medicare Supplement claims processes and Explanation of Benefits (EOBs) Assist providers with claim submission and reimbursement inquiries Accurately document all customer interactions and outcomes in internal systems Collaborate with internal teams to resolve escalated or complex issues Maintain professionalism, accuracy, and confidentiality in all interactions Qualifications
Bilingual in English and Spanish (required) Customer service or call center experience, preferably in healthcare or insurance Familiarity with Medicare Supplement or medical claims strongly preferred Strong verbal communication and problem-solving skills Ability to manage multiple systems and tasks in a high-volume environment High school diploma or equivalent required Skills & Competencies
Customer service excellence Clear and professional communication Empathy and patience Attention to detail and accuracy Time management and adaptability Team collaboration Location: Brookhaven, GA Job Type: Onsite | Direct Hire | Full-Time | 8:00 AM 6:00 PM | MondayFriday Pay Details: $48,000.00 to $51,000.00 per year Search managed by: Coleman Harris Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Military connected talent encouraged to apply Ref: US_EN_27_814387_3122056
We are seeking a Bilingual Customer Service Representative to support policyholders and healthcare providers by handling a high volume of inbound calls in English and Spanish for one of our clients in Brookhaven. This role focuses on resolving inquiries related to Medicare Supplement benefits and claims while delivering a professional, empathetic, and accurate customer experience. The ideal candidate thrives in a fast-paced call center environment and consistently aims for first-call resolution. Key Responsibilities
Handle high-volume inbound calls from customers and providers in English and Spanish Respond to questions regarding insurance benefits, coverage, claims, and policy provisions Resolve issues efficiently, aiming for one-call resolution whenever possible Explain Medicare Supplement claims processes and Explanation of Benefits (EOBs) Assist providers with claim submission and reimbursement inquiries Accurately document all customer interactions and outcomes in internal systems Collaborate with internal teams to resolve escalated or complex issues Maintain professionalism, accuracy, and confidentiality in all interactions Qualifications
Bilingual in English and Spanish (required) Customer service or call center experience, preferably in healthcare or insurance Familiarity with Medicare Supplement or medical claims strongly preferred Strong verbal communication and problem-solving skills Ability to manage multiple systems and tasks in a high-volume environment High school diploma or equivalent required Skills & Competencies
Customer service excellence Clear and professional communication Empathy and patience Attention to detail and accuracy Time management and adaptability Team collaboration Location: Brookhaven, GA Job Type: Onsite | Direct Hire | Full-Time | 8:00 AM 6:00 PM | MondayFriday Pay Details: $48,000.00 to $51,000.00 per year Search managed by: Coleman Harris Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Military connected talent encouraged to apply Ref: US_EN_27_814387_3122056