Customer Service Account Coordinator
WESTPOINT HOME LLC, Greenville, SC, United States
Customer Service Account Coordinator
We are looking for a self-directed, detail-oriented and incredibly organized Customer Service Account Coordinator with a passion for account management who will support major retail specialty and department store customers and the growth of WestPoint Home. We are looking for someone who is inspired to work independently, maintain accuracy and take tremendous pride in professionally responding to customer inquiries. Essential Responsibilities: Daily order management tasks (process manual order, release orders for routing, respond to customer requests for tracking/delivery timing, and order exceptions as they arise) Correspond daily with key customers, Demand Planning, Production Planning, Traffic, and Sales teams with updates on orders, pricing, and inventory. Maintain internal and customer portal pricing accuracy. Assist in customer reporting. Provide timely and professional responses to wholesale customer inquiries. Qualifications: High School graduate or Associate degree University graduate with a focus in business or similar field preferred 1 to 2 years of relevant experience in a fast-paced professional work environment Able to understand complex problems, collaborate with team members, and develop solutions beneficial for both the customer and the company. Proficient in Microsoft Office (particularly Excel); Pivot Tables and AS400 experience a plus WestPoint Home is an Equal Opportunity/Affirmative Action employer and does not discriminate against applicants for employment in any manner prohibited by federal, state and local law. WestPoint Home participates in the E-Verify program. To learn more about E-Verify, please visit www.e-verify.gov/employees/e-verify-overview and view the Right to Work Poster and Notice of E-Verify Participation.
We are looking for a self-directed, detail-oriented and incredibly organized Customer Service Account Coordinator with a passion for account management who will support major retail specialty and department store customers and the growth of WestPoint Home. We are looking for someone who is inspired to work independently, maintain accuracy and take tremendous pride in professionally responding to customer inquiries. Essential Responsibilities: Daily order management tasks (process manual order, release orders for routing, respond to customer requests for tracking/delivery timing, and order exceptions as they arise) Correspond daily with key customers, Demand Planning, Production Planning, Traffic, and Sales teams with updates on orders, pricing, and inventory. Maintain internal and customer portal pricing accuracy. Assist in customer reporting. Provide timely and professional responses to wholesale customer inquiries. Qualifications: High School graduate or Associate degree University graduate with a focus in business or similar field preferred 1 to 2 years of relevant experience in a fast-paced professional work environment Able to understand complex problems, collaborate with team members, and develop solutions beneficial for both the customer and the company. Proficient in Microsoft Office (particularly Excel); Pivot Tables and AS400 experience a plus WestPoint Home is an Equal Opportunity/Affirmative Action employer and does not discriminate against applicants for employment in any manner prohibited by federal, state and local law. WestPoint Home participates in the E-Verify program. To learn more about E-Verify, please visit www.e-verify.gov/employees/e-verify-overview and view the Right to Work Poster and Notice of E-Verify Participation.