Claims Representative Senior - Commercial Liability
Sentry Insurance, Madison, WI, United States
Claims Representative Senior - Commercial Liability
Life insurance, parental leave, tuition reimbursement, 401(k), remote work.
United States, Wisconsin, Madison.
Apr 11, 2026
In this role, you'll investigate and resolve moderate to complex insurance claims in an efficient and accurate manner.
This position will be located in our Stevens Point, WI - Division Street; Edwardsville, IL; or Madison, WI office under our hybrid work model.
What You'll Do:
Conduct prompt claim investigations involving coverage evaluation, liability determination, and settlement of damages including litigation.
Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
Manage a case load of litigated and non-litigated automobile, general liability, and product related claims, most of which will be bodily injury files of mid-level severity and complexity.
Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions throughout the life cycle of the claim.
Obtain and maintain licenses as required.
What it Takes:
Bachelor's degree or related experience.
3+ years of related work experience.
Thorough claims knowledge of claims and claims processes.
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.
Ability to make appropriate claim decisions, prioritize, and manage workload.
Demonstrated effective verbal and written communication skills.
Ability to handle conflict and negotiate resolutions.
Technology aptitude.
What You'll Receive:
Sentry offers flexibility through a scheduled hybrid work model: Monday and Friday work from home, Tuesday through Thursday in‑office.
As a Sentry associate, you will have an in‑office workspace and materials for your home office; you will also receive a laptop and equipment for your home office before your start date.
Meal subsidy available for associates who report to an office.
401(k) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU) and utilize the Tuition Reimbursement program.
Generous Paid‑Time‑Off plan and volunteer‑time off.
Group medical, dental, vision, life insurance, parental leave, and health and wellness benefits.
Well‑being and employee assistance programs.
Sentry Foundation gift matching program encouraging charitable giving.
In Illinois, the annual salary for this position, dependent on qualifications and experience, would be between $74,900 and $112,300.
About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. We have a long track record of success and are one of the largest and financially strongest mutual insurance companies in the United States, rated A+ by A.M. Best.
Our headquarters is in Stevens Point, Wisconsin, with offices throughout the United States.
Get ready to own your future at Sentry. Opportunities await!
Equal Employment Opportunity Sentry is an equal‑opportunity employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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United States, Wisconsin, Madison.
Apr 11, 2026
In this role, you'll investigate and resolve moderate to complex insurance claims in an efficient and accurate manner.
This position will be located in our Stevens Point, WI - Division Street; Edwardsville, IL; or Madison, WI office under our hybrid work model.
What You'll Do:
Conduct prompt claim investigations involving coverage evaluation, liability determination, and settlement of damages including litigation.
Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
Manage a case load of litigated and non-litigated automobile, general liability, and product related claims, most of which will be bodily injury files of mid-level severity and complexity.
Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions throughout the life cycle of the claim.
Obtain and maintain licenses as required.
What it Takes:
Bachelor's degree or related experience.
3+ years of related work experience.
Thorough claims knowledge of claims and claims processes.
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.
Ability to make appropriate claim decisions, prioritize, and manage workload.
Demonstrated effective verbal and written communication skills.
Ability to handle conflict and negotiate resolutions.
Technology aptitude.
What You'll Receive:
Sentry offers flexibility through a scheduled hybrid work model: Monday and Friday work from home, Tuesday through Thursday in‑office.
As a Sentry associate, you will have an in‑office workspace and materials for your home office; you will also receive a laptop and equipment for your home office before your start date.
Meal subsidy available for associates who report to an office.
401(k) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU) and utilize the Tuition Reimbursement program.
Generous Paid‑Time‑Off plan and volunteer‑time off.
Group medical, dental, vision, life insurance, parental leave, and health and wellness benefits.
Well‑being and employee assistance programs.
Sentry Foundation gift matching program encouraging charitable giving.
In Illinois, the annual salary for this position, dependent on qualifications and experience, would be between $74,900 and $112,300.
About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. We have a long track record of success and are one of the largest and financially strongest mutual insurance companies in the United States, rated A+ by A.M. Best.
Our headquarters is in Stevens Point, Wisconsin, with offices throughout the United States.
Get ready to own your future at Sentry. Opportunities await!
Equal Employment Opportunity Sentry is an equal‑opportunity employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
#J-18808-Ljbffr