Claims Representative Senior - Commercial Liability
Sentry Insurance, Edwardsville, IL, United States
Claims Representative Senior - Commercial Liability
Benefits: life insurance, parental leave, tuition reimbursement, 401(k), remote work.
Apr 11, 2026
In this role, you'll investigate and resolve moderate to complex insurance claims in an efficient and accurate manner.
This position will be located in our Stevens Point, WI - Division Street; Edwardsville, IL; or Madison, WI office under our hybrid work model.
What You'll Do As a Senior Claims Representative, you'll provide superior service by conducting prompt claim investigations, which include evaluating coverage, determining liability, and settlement of damages including those in litigation. In addition, you will:
Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
Manage a case load of litigated and non-litigated automobile, general liability, and product related claims, most of which will be bodily injury files of mid-level severity and complexity. Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
Obtain and maintain licenses as required.
What It Takes
Bachelor's degree or related experience
3+ years of related work experience
Thorough claims knowledge of claims and claims processes
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Demonstrated effective verbal and written communication skills
Ability to handle conflict and negotiate resolutions
Technology aptitude
What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer
flexibility
through a scheduled Hybrid work model.
Monday and Friday work from home
if you choose to, Tuesday through Thursday you'll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will
provide equipment
for your home office.
Meal Subsidy
available for associates who report to an office.
401(K) plan with a dollar for dollar match on your
first eight percent , plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our
Tuition Reimbursement
program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as
Volunteer-Time off .
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness
benefits
to encourage a healthy lifestyle.
Well-being and
Employee Assistance
programs.
Sentry Foundation
gift matching
program to encourage charitable giving.
In the state of Illinois, the annual salary for this position, dependent on qualifications of experience would be between $74,900 - $112,300.
Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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Apr 11, 2026
In this role, you'll investigate and resolve moderate to complex insurance claims in an efficient and accurate manner.
This position will be located in our Stevens Point, WI - Division Street; Edwardsville, IL; or Madison, WI office under our hybrid work model.
What You'll Do As a Senior Claims Representative, you'll provide superior service by conducting prompt claim investigations, which include evaluating coverage, determining liability, and settlement of damages including those in litigation. In addition, you will:
Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel.
Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence.
Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry.
Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work.
Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers.
Manage a case load of litigated and non-litigated automobile, general liability, and product related claims, most of which will be bodily injury files of mid-level severity and complexity. Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files.
Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
Obtain and maintain licenses as required.
What It Takes
Bachelor's degree or related experience
3+ years of related work experience
Thorough claims knowledge of claims and claims processes
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Demonstrated effective verbal and written communication skills
Ability to handle conflict and negotiate resolutions
Technology aptitude
What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer
flexibility
through a scheduled Hybrid work model.
Monday and Friday work from home
if you choose to, Tuesday through Thursday you'll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will
provide equipment
for your home office.
Meal Subsidy
available for associates who report to an office.
401(K) plan with a dollar for dollar match on your
first eight percent , plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our
Tuition Reimbursement
program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as
Volunteer-Time off .
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness
benefits
to encourage a healthy lifestyle.
Well-being and
Employee Assistance
programs.
Sentry Foundation
gift matching
program to encourage charitable giving.
In the state of Illinois, the annual salary for this position, dependent on qualifications of experience would be between $74,900 - $112,300.
Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
#J-18808-Ljbffr