Director of Operations

Position Summary

Reporting to the site General Manager, the Director of Operations will manage the daily production, inventory, and logistics to ensure safe, efficient, cost‑effective, and timely delivery to our customers. They are responsible for developing and implementing strategy, growth, and profitability targets for the PSG‑Grand Rapids facility. The Director will have direct ownership over safety, quality, delivery, inventory, productivity and lean objectives, and will oversee safety, plant management, manufacturing operations, supply chain, capital equipment, facilities planning, workforce development and operations strategy deployment. A successful individual will deploy and maintain strong operational processes, be data‑driven, drive continuous improvement and empower their team to solve problems.

Essential Duties and Responsibilities

• Manage business to achieve/exceed agreed‑upon growth, revenue, and operating income objectives.
• Oversee end‑to‑end supply chain partnerships, warehousing, inventory management, and transportation.
• Ensure products meet operations’ profitability goals.
• Establish strategic direction, performance metrics, standards, and measurements for direct reports and the operation as a whole that support safety, quality, and delivery expectations.
• Set operational goals and objectives, and guide teams to meet monthly, quarterly and annual targets.
• Partner with internal stakeholders to manage the P&L and continuously execute to achieve revenue and margin commitments.
• Provide support and leadership to the supply chain, production planning, manufacturing, and continuous improvement teams by:
  • Supporting sales & operations planning (S&OP) process, and planning manufacturing capacity accordingly to ensure on‑time and efficient delivery.
  • Identifying and responding to trends in the marketplace, anticipating and applying strategies to stay ahead of the cost and quality curve.
  • Planning and executing a best‑in‑class supply chain to ensure appropriate levels of inventory and turns as well as supplier quality and cost.
  • Directing the continuous improvement program and supporting on‑site initiatives as required to ensure adoption of programs and achievement of desired results.
  • Ensuring that products are delivered on‑time to customers and that products meet all customer expectations regarding quality and performance.
  • Planning and implementing capital improvements for the site and operations.
• Work proactively with and effectively engage functional counterparts to ensure overall organizational success and continuity of leadership.
• Partner with union leadership to maintain compliance with the collective bargaining agreement while supporting operational goals.
• Foster a positive employee relations environment through building a culture where employees are motivated and actively engaged in continuous improvement in the business.
• Conduct performance evaluations, coach and mentor, provide feedback, and take action as needed to build a high‑performing department.
• Embody the Company’s ethics and values; maintain the highest corporate governance principles.

Qualifications

• Bachelor’s degree in business administration, engineering, operations management, or a related field is required.
• MBA/Master’s degree or equivalent experience is preferred.
• Minimum of 10+ years of experience in manufacturing, supply chain, or other operational leadership role.
• Experience in a build‑to‑order/high‑mix manufacturing environment required.
• Proven background in the application of production/inventory control, procurement procedures and techniques, and logistics.
• Strong strategic thinking skills with the ability to develop long‑term strategic plans and follow‑up action plans to execute on these deliverables.
• Proven leader with ability to motivate teams and drive accountability.
• Strong verbal and written communication skills with the ability to influence at all levels of the organization.

Work Arrangement

Onsite

Pay Range

- (per hour / annually)

Benefits

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company‑paid short‑term disability and long‑term disability; company‑paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including paid holidays per calendar year, paid vacation days beginning at hours annually, paid sick leave hours annually or as provided under state and local paid sick leave laws, paid time off beginning at hours annually; business travel services; employee discounts; and an employee assistance program that includes company‑paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

EEO Statement

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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