CX Journey Lead — End-to-End Growth & Retention (Hybrid)

A leading healthcare performance improvement organization is seeking a Customer Journey Lead to oversee customer experiences and manage improvement initiatives. This office-based role in Irving, TX, requires a minimum of 5 years of experience in relevant fields, strong analytical skills, and proficiency in CX frameworks and tools. You will be responsible for aligning cross-functional teams, defining success metrics, and enhancing lifecycle performance to drive engagement and retention. The estimated salary range for this position is $68,500 to $116,300.
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