On-Site CX Journey Leader for Enterprise Growth

A healthcare consulting firm in Irving, TX is seeking a Customer Journey Lead to drive the design and management of customer journeys. The role demands over 5 years of experience in customer experience or related fields and the ability to lead cross-functional teams. Responsibilities include mapping customer journeys, translating client insights into actionable improvements, and managing journey success metrics. This position offers a competitive salary range between $68,500 and $116,300, along with comprehensive benefits and an incentive eligibility.
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