Customer Service Representative
LHH, Portland, OR, United States
Customer Service Representative
Location: Onsite
Portland, OR Schedule: MondayFriday | Full-Time Duration: 36 Month Contract (with potential for permanent hire) Pay: $20 - $25 per hour DOE Position Overview
LHH Recruitment is seeking a Customer Service Representative to join a fast-paced, member-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs. Key Responsibilities
Handle a high volume of inbound phone calls, speaking directly with members regarding issues related to their credit cards Manage credit card disputes, including dispute intake, documentation, and follow-up Respond to Lost/Stolen card calls, ensuring accurate documentation and timely escalation as needed Support members by providing status updates on open disputes and resolving general inquiries Submit and track vendor tickets to support research efforts and obtain status updates Maintain accurate records and ensure compliance with internal policies and procedures Qualifications & Experience
Customer service experience, ideally in a call center or high-volume phone environment Financial institution/banking experience preferred (credit card experience strongly preferred) Strong verbal communication skills with a professional and empathetic phone presence Ability to navigate multiple systems while maintaining attention to detail Comfortable handling sensitive member information with discretion and accuracy
Location: Onsite
Portland, OR Schedule: MondayFriday | Full-Time Duration: 36 Month Contract (with potential for permanent hire) Pay: $20 - $25 per hour DOE Position Overview
LHH Recruitment is seeking a Customer Service Representative to join a fast-paced, member-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs. Key Responsibilities
Handle a high volume of inbound phone calls, speaking directly with members regarding issues related to their credit cards Manage credit card disputes, including dispute intake, documentation, and follow-up Respond to Lost/Stolen card calls, ensuring accurate documentation and timely escalation as needed Support members by providing status updates on open disputes and resolving general inquiries Submit and track vendor tickets to support research efforts and obtain status updates Maintain accurate records and ensure compliance with internal policies and procedures Qualifications & Experience
Customer service experience, ideally in a call center or high-volume phone environment Financial institution/banking experience preferred (credit card experience strongly preferred) Strong verbal communication skills with a professional and empathetic phone presence Ability to navigate multiple systems while maintaining attention to detail Comfortable handling sensitive member information with discretion and accuracy