Customer Service Representative (Portland)
LHH, Portland, OR, United States
Customer Service Representative
Location:
Onsite – Portland, OR Schedule:
Monday–Friday | Full-Time Duration:
3–6 Month Contract (with potential for permanent hire) Pay:
$20 - $25 per hour DOE
Position Overview LHH Recruitment is seeking a
Customer Service Representative
to join a fast-paced, customer service-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs.
Key Responsibilities Handle a high volume of
inbound phone calls , speaking directly with members regarding issues related to their credit cards Manage
credit card disputes , including dispute intake, documentation, and follow-up Respond to
Lost/Stolen card calls , ensuring accurate documentation and timely escalation as needed Support members by providing
status updates on open disputes
and resolving general inquiries Submit and track
vendor tickets
to support research efforts and obtain status updates Maintain accurate records and ensure compliance with internal policies and procedures
Qualifications & Experience Customer service experience , ideally in a call center or high-volume phone environment Financial institution/banking experience preferred
(credit card experience strongly preferred) Strong verbal communication skills with a professional and empathetic phone presence Ability to navigate multiple systems while maintaining attention to detail Comfortable handling sensitive member information with discretion and accuracy
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.lhh.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
Onsite – Portland, OR Schedule:
Monday–Friday | Full-Time Duration:
3–6 Month Contract (with potential for permanent hire) Pay:
$20 - $25 per hour DOE
Position Overview LHH Recruitment is seeking a
Customer Service Representative
to join a fast-paced, customer service-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs.
Key Responsibilities Handle a high volume of
inbound phone calls , speaking directly with members regarding issues related to their credit cards Manage
credit card disputes , including dispute intake, documentation, and follow-up Respond to
Lost/Stolen card calls , ensuring accurate documentation and timely escalation as needed Support members by providing
status updates on open disputes
and resolving general inquiries Submit and track
vendor tickets
to support research efforts and obtain status updates Maintain accurate records and ensure compliance with internal policies and procedures
Qualifications & Experience Customer service experience , ideally in a call center or high-volume phone environment Financial institution/banking experience preferred
(credit card experience strongly preferred) Strong verbal communication skills with a professional and empathetic phone presence Ability to navigate multiple systems while maintaining attention to detail Comfortable handling sensitive member information with discretion and accuracy
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://www.lhh.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance