Customer Service Representative
Johnson Controls, Inc., Kansas City, MO, United States
Emergency Dispatch Operator (EDO)
Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.
Responsibilities
Monitor and respond to alarms and signals while providing exceptional customer service.
Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
Document alarm handling procedures and complete alarm processing as per standard operating procedures.
Attend a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities.
Required
Must be 18 years old
Customer service experience
Excellent communication skills
Able to type between 20-25 wpm
Basic knowledge of computer applications
Preferred
Strong problem-solving skills
High School Diploma or GED
Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. They must be willing to perform other duties as assigned. This position requires you to maintain the necessary licensing as part of the job requirements.
Benefits
This position includes a competitive benefits package.
Equal Employment Opportunity
Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.
Compensation
Hourly range: $14 - $16. The posted salary range reflects the target compensation for this role. We may use technology-assisted tools, including artificial intelligence, to help identify and evaluate candidates, but all hiring decisions are ultimately made by human reviewers. For details, please visit the Johnson Controls Careers site.
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Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.
Responsibilities
Monitor and respond to alarms and signals while providing exceptional customer service.
Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
Document alarm handling procedures and complete alarm processing as per standard operating procedures.
Attend a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities.
Required
Must be 18 years old
Customer service experience
Excellent communication skills
Able to type between 20-25 wpm
Basic knowledge of computer applications
Preferred
Strong problem-solving skills
High School Diploma or GED
Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. They must be willing to perform other duties as assigned. This position requires you to maintain the necessary licensing as part of the job requirements.
Benefits
This position includes a competitive benefits package.
Equal Employment Opportunity
Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.
Compensation
Hourly range: $14 - $16. The posted salary range reflects the target compensation for this role. We may use technology-assisted tools, including artificial intelligence, to help identify and evaluate candidates, but all hiring decisions are ultimately made by human reviewers. For details, please visit the Johnson Controls Careers site.
#J-18808-Ljbffr