IT Sr. Service Desk Analyst
Arizona Department of Water Resources, Phoenix, AZ, United States
The Arizona Department of Water Resources is dedicated to safeguarding and managing Arizona’s water resources for current and future generations. With a mission to ensure water certainty, the Department handles critical responsibilities such as protecting Arizona’s rights to the Colorado River and maintaining the health and sustainability of both in‑state surface water resources and underground aquifers. The organization plays a pivotal role in supporting the state's economic prosperity and quality of life by addressing complex water management challenges.
Role Description This is a full‑time, on‑site role located in the Greater Phoenix Area. The IT Sr. Service Desk Analyst will provide technical and customer support to end users, troubleshoot and resolve technical issues, and conduct analysis to identify and address root causes of problems. The role includes maintaining the functionality of IT systems, managing incident tickets, assisting with hardware and software installations, and ensuring excellent customer experiences in resolving system‑related issues.
Qualifications
Proficiency in Technical Support and Troubleshooting to address complex IT issues effectively
Strong Analytical Skills to identify, analyze, and solve technical problems
Customer Support and Customer Service skills to deliver excellent service for user‑related issues
Ability to work collaboratively in a team and adapt to a fast‑paced environment
Familiarity with IT service desk tools and processes is a plus
Experience with IT hardware and software installation and maintenance is beneficial
Associate’s degree plus three years of information technology experience (or equivalent experience).
Relevant certifications, such as ITIL, CompTIA A+, or related, are advantageous
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Role Description This is a full‑time, on‑site role located in the Greater Phoenix Area. The IT Sr. Service Desk Analyst will provide technical and customer support to end users, troubleshoot and resolve technical issues, and conduct analysis to identify and address root causes of problems. The role includes maintaining the functionality of IT systems, managing incident tickets, assisting with hardware and software installations, and ensuring excellent customer experiences in resolving system‑related issues.
Qualifications
Proficiency in Technical Support and Troubleshooting to address complex IT issues effectively
Strong Analytical Skills to identify, analyze, and solve technical problems
Customer Support and Customer Service skills to deliver excellent service for user‑related issues
Ability to work collaboratively in a team and adapt to a fast‑paced environment
Familiarity with IT service desk tools and processes is a plus
Experience with IT hardware and software installation and maintenance is beneficial
Associate’s degree plus three years of information technology experience (or equivalent experience).
Relevant certifications, such as ITIL, CompTIA A+, or related, are advantageous
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