Child Welfare Specialist II (After-hours/Third Shift)
Mecklenburg County Government, Charlotte, NC, United States
Salary Range:
$27.57 to $34.46 per hour. There is an additional $2.25 per hour premium for the after-hours shift. This is a non-exempt (hourly) position.
Please note:
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a range of services to safeguard children by strengthening families' protective capacities. The mission of DSS is to strengthen families and communities through a safety‑net of services, collaborations, and hope.
Position Summary
In Youth and Family Services, this Child Welfare Specialist II position provides community‑based services to individuals, groups, families, or communities regarding issues including child abuse, neglect, dependency, delinquency, and adoption. Children and families need mental health, poverty, unemployment, substance abuse, rehabilitation, social adjustment, housing, childcare, or medical care and other life domains. The incumbent is responsible for providing evaluation, case management, counseling, formal and informal comprehensive assessments, and referral services.
The incumbent will also manage the CARES Line (Child Protective Services Hotline), process CPS intake referrals, and screen referrals for potential child abuse, neglect, and dependency.
Shift:
8‑hour shift with rotating schedule: 5:00 pm–2:00 am weekdays and 2:00 pm–11:00 pm every other weekend. Strictly outside of standard business hours.
Essential Functions
Receive reports of suspected child abuse, neglect, and dependence.
Screen reports to determine if CPS has legal authority to conduct an assessment.
Assign response time for CPS assessment initiation.
Assess needs of individuals and/or families and provide individual and group counseling.
Assist clients with completing required paperwork for program eligibility, referrals, or job assistance.
Interview clients to assess situations, capabilities, and problems.
Refer clients to community resources such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance.
Arrange supportive services (childcare, homemaker service, prenatal care, substance abuse treatment, job training, counseling, parenting classes).
Determine client eligibility for sponsored programs and financial assistance.
Consult with parents, teachers, and school personnel regarding truancy and misbehavior.
Monitor residential facilities for compliance and investigate complaints.
Arrange medical, psychiatric, and other tests as needed.
Collect supplementary information such as employment records, medical records, or school reports.
Maintain records, documentation, and history of services provided.
Complete court reports and testify in juvenile and adult court hearings.
Develop and review service plans in consultation with clients.
Serve as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, medical providers, and other contacts.
Work varying shifts including evenings and weekends as required.
Staff shelters in the event of a disaster.
Minimum Qualifications
Experience
Bachelor’s degree in Social Work plus two years of social work experience; qualifying internship; or successful completion of the NC Child Welfare Collaborative program.
Master’s degree in Social Work.
Bachelor’s degree in a related major plus two years of social work experience.
Master’s degree in a related major plus two years of social work experience.
Education
Bachelor's degree in Social Work or related major.
Combination of relevant education and relevant experience accepted.
Licenses and Certifications
Valid North Carolina or South Carolina Driver’s License.
County Driving Privileges.
Annual Motor Vehicle Record (MVR) check required.
Fingerprint clearance within 90 days of hire.
Updated Degree Requirements
Accepts Human Services degrees such as Clinical Social Work, Counseling, Criminology/Criminal Justice, Gerontology, Human Development Learning, Human Services, Psychology, Social Science, Sociology, Substance Abuse Rehabilitation.
Preferred Qualifications
Master’s degree preferred.
Bilingual applicants (Spanish and English) preferred; must pass County’s Bilingual Assessment for paid premium.
Knowledge
Intermediate knowledge of social services procedures, practices, and methods.
Knowledge of work principles and available resources.
Social services procedures, practices, and methods.
Social services related federal, state, and local laws, rules and regulations regarding public assistance and social welfare.
Case management methods and techniques.
Services offered by the county and other community agencies.
Skills
Evaluating records for accreditation standards.
Exercising judgment and discretion.
Maintaining confidential records.
Managing multiple tasks.
Strong communication skills.
Prioritizing work.
Abilities
Adaptability to major changes in work responsibilities or environment.
Building customer loyalty through meeting needs and building relationships.
Building partnerships across departments to achieve goals.
Building trust with confidence in intentions.
Care management skills for patient data and assessment relationships.
Effective communication across media to engage and retain audience.
Customer focus to guide decisions and service practices.
Decision making based on data and constraints.
Inspiring others through interpersonal styles.
Managing conflict and reducing tension.
Setting high performance standards.
Computer Skills
Intermediate proficiency in various computer applications including Microsoft Office Suite.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
#J-18808-Ljbffr
$27.57 to $34.46 per hour. There is an additional $2.25 per hour premium for the after-hours shift. This is a non-exempt (hourly) position.
Please note:
Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a range of services to safeguard children by strengthening families' protective capacities. The mission of DSS is to strengthen families and communities through a safety‑net of services, collaborations, and hope.
Position Summary
In Youth and Family Services, this Child Welfare Specialist II position provides community‑based services to individuals, groups, families, or communities regarding issues including child abuse, neglect, dependency, delinquency, and adoption. Children and families need mental health, poverty, unemployment, substance abuse, rehabilitation, social adjustment, housing, childcare, or medical care and other life domains. The incumbent is responsible for providing evaluation, case management, counseling, formal and informal comprehensive assessments, and referral services.
The incumbent will also manage the CARES Line (Child Protective Services Hotline), process CPS intake referrals, and screen referrals for potential child abuse, neglect, and dependency.
Shift:
8‑hour shift with rotating schedule: 5:00 pm–2:00 am weekdays and 2:00 pm–11:00 pm every other weekend. Strictly outside of standard business hours.
Essential Functions
Receive reports of suspected child abuse, neglect, and dependence.
Screen reports to determine if CPS has legal authority to conduct an assessment.
Assign response time for CPS assessment initiation.
Assess needs of individuals and/or families and provide individual and group counseling.
Assist clients with completing required paperwork for program eligibility, referrals, or job assistance.
Interview clients to assess situations, capabilities, and problems.
Refer clients to community resources such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance.
Arrange supportive services (childcare, homemaker service, prenatal care, substance abuse treatment, job training, counseling, parenting classes).
Determine client eligibility for sponsored programs and financial assistance.
Consult with parents, teachers, and school personnel regarding truancy and misbehavior.
Monitor residential facilities for compliance and investigate complaints.
Arrange medical, psychiatric, and other tests as needed.
Collect supplementary information such as employment records, medical records, or school reports.
Maintain records, documentation, and history of services provided.
Complete court reports and testify in juvenile and adult court hearings.
Develop and review service plans in consultation with clients.
Serve as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, medical providers, and other contacts.
Work varying shifts including evenings and weekends as required.
Staff shelters in the event of a disaster.
Minimum Qualifications
Experience
Bachelor’s degree in Social Work plus two years of social work experience; qualifying internship; or successful completion of the NC Child Welfare Collaborative program.
Master’s degree in Social Work.
Bachelor’s degree in a related major plus two years of social work experience.
Master’s degree in a related major plus two years of social work experience.
Education
Bachelor's degree in Social Work or related major.
Combination of relevant education and relevant experience accepted.
Licenses and Certifications
Valid North Carolina or South Carolina Driver’s License.
County Driving Privileges.
Annual Motor Vehicle Record (MVR) check required.
Fingerprint clearance within 90 days of hire.
Updated Degree Requirements
Accepts Human Services degrees such as Clinical Social Work, Counseling, Criminology/Criminal Justice, Gerontology, Human Development Learning, Human Services, Psychology, Social Science, Sociology, Substance Abuse Rehabilitation.
Preferred Qualifications
Master’s degree preferred.
Bilingual applicants (Spanish and English) preferred; must pass County’s Bilingual Assessment for paid premium.
Knowledge
Intermediate knowledge of social services procedures, practices, and methods.
Knowledge of work principles and available resources.
Social services procedures, practices, and methods.
Social services related federal, state, and local laws, rules and regulations regarding public assistance and social welfare.
Case management methods and techniques.
Services offered by the county and other community agencies.
Skills
Evaluating records for accreditation standards.
Exercising judgment and discretion.
Maintaining confidential records.
Managing multiple tasks.
Strong communication skills.
Prioritizing work.
Abilities
Adaptability to major changes in work responsibilities or environment.
Building customer loyalty through meeting needs and building relationships.
Building partnerships across departments to achieve goals.
Building trust with confidence in intentions.
Care management skills for patient data and assessment relationships.
Effective communication across media to engage and retain audience.
Customer focus to guide decisions and service practices.
Decision making based on data and constraints.
Inspiring others through interpersonal styles.
Managing conflict and reducing tension.
Setting high performance standards.
Computer Skills
Intermediate proficiency in various computer applications including Microsoft Office Suite.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
#J-18808-Ljbffr