Marketing Operations -Project Management (Risk & Controls / Operations)-Senior A
JPMorgan Chase & Co., Columbus, OH, United States
The Marketing Operations / Project Management professional supports and enhances end-to-end marketing operational processes, tools, and controls. This role partners with cross-functional stakeholders to drive process discipline, manage vendors, enable efficient creative development workflows, and deliver clear, executive-ready communications in a fast-paced, process-driven environment.
As a Marketing Operations / Project Management Senior Associate on the Engagement and Product Marketing team, you will optimize the end-to-end marketing processes, tools, and controls, partnering cross-functionally to enforce process discipline, streamline creative workflows, manage vendors, and deliver executive-ready communications in a fast-paced environment.
Job Responsibilities
Optimize marketing operations and workflows(creative development, process design, documentation, and continuous improvement).
Drive end-to-end project and operational execution(prioritization, timelines, delivery, and deadline management).
Enable scalable, consistent execution through digital tools and automation, includingemerging AI/agentic solutions.
Embed risk-and-control discipline in marketing operations(controls-minded approach, governance, and adherence to required practices).
Lead vendor management and performance governance(coordination, routines, and follow-up to ensure outcomes).
Deliver executive-ready communications and stakeholder alignment(clear updates/materials, tailored messaging, influence across levels).
Operate with a strong sense of urgency, flexibility, and strategic thinking while applying practical, common-sense solutions.
Collaborate effectively across teams andinfluence stakeholders at all levelsto drive alignment and results.
Required qualifications, capabilities and skills
5+ yearsof relevant experience in marketing operations, controls and audits, project management, or operational roles.
Demonstrated experience improving operational processes (e.g., creative intake/briefing, production workflows, approvals, documentation/SOPs).
Proven ability to translate ambiguous problems into clear procedures, controls, and scalable ways of working.
Proven project management experience managing multiple concurrent workstreams with competing deadlines and stakeholders.
Strong planning and prioritization skills (scoping, dependency management, risk/issue tracking, on-time delivery).
Hands-on experience leveraging marketing/work management platforms and collaboration tools to standardize execution and reporting.
Demonstrated ability to evaluate, pilot, and implement automation and/or emerging AI capabilities responsibly to improve cycle time/quality.
Ability to identify operational risks, recommend mitigations, and ensure compliance with governance routines.
Experience coordinating third-party vendors (onboarding, operating cadences, deliverable management, performance follow-up).
Excellent written and verbal communication skills, including creating executive-ready materials (status updates, process docs, metrics).
Strong cross-functional collaboration and influencing skills; ability to align stakeholders at multiple levels and drive decisions.
Preferred qualifications, capabilities and skills
Bachelor’s degree(preferred) in a related field such as Marketing, Project Management, Risk & Controls, or Operations.
Advanced proficiency inMicrosoft Word, Excel, PowerPoint, and LLM including the ability to document processes and prepareexecutive-level presentations.
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As a Marketing Operations / Project Management Senior Associate on the Engagement and Product Marketing team, you will optimize the end-to-end marketing processes, tools, and controls, partnering cross-functionally to enforce process discipline, streamline creative workflows, manage vendors, and deliver executive-ready communications in a fast-paced environment.
Job Responsibilities
Optimize marketing operations and workflows(creative development, process design, documentation, and continuous improvement).
Drive end-to-end project and operational execution(prioritization, timelines, delivery, and deadline management).
Enable scalable, consistent execution through digital tools and automation, includingemerging AI/agentic solutions.
Embed risk-and-control discipline in marketing operations(controls-minded approach, governance, and adherence to required practices).
Lead vendor management and performance governance(coordination, routines, and follow-up to ensure outcomes).
Deliver executive-ready communications and stakeholder alignment(clear updates/materials, tailored messaging, influence across levels).
Operate with a strong sense of urgency, flexibility, and strategic thinking while applying practical, common-sense solutions.
Collaborate effectively across teams andinfluence stakeholders at all levelsto drive alignment and results.
Required qualifications, capabilities and skills
5+ yearsof relevant experience in marketing operations, controls and audits, project management, or operational roles.
Demonstrated experience improving operational processes (e.g., creative intake/briefing, production workflows, approvals, documentation/SOPs).
Proven ability to translate ambiguous problems into clear procedures, controls, and scalable ways of working.
Proven project management experience managing multiple concurrent workstreams with competing deadlines and stakeholders.
Strong planning and prioritization skills (scoping, dependency management, risk/issue tracking, on-time delivery).
Hands-on experience leveraging marketing/work management platforms and collaboration tools to standardize execution and reporting.
Demonstrated ability to evaluate, pilot, and implement automation and/or emerging AI capabilities responsibly to improve cycle time/quality.
Ability to identify operational risks, recommend mitigations, and ensure compliance with governance routines.
Experience coordinating third-party vendors (onboarding, operating cadences, deliverable management, performance follow-up).
Excellent written and verbal communication skills, including creating executive-ready materials (status updates, process docs, metrics).
Strong cross-functional collaboration and influencing skills; ability to align stakeholders at multiple levels and drive decisions.
Preferred qualifications, capabilities and skills
Bachelor’s degree(preferred) in a related field such as Marketing, Project Management, Risk & Controls, or Operations.
Advanced proficiency inMicrosoft Word, Excel, PowerPoint, and LLM including the ability to document processes and prepareexecutive-level presentations.
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