Lead Resident FSR
Veolia, Corpus Christi, TX, United States
Job Summary
The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations with customers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations and level 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolving highly complex technical issues, managing projects, and providing mentorship to Operators.
Duties & Responsibilities
Respond to and resolve highly complex technical issues and service calls.
Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
Manage and coordinate technical projects, including installations, upgrades, and system integrations.
Provide technical guidance and training to Operators.
Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
Accurately document service activities and maintain detailed records.
Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
Ensure compliance with company policies, safety regulations, and industry standards.
Provide excellent customer service and ensure customer satisfaction.
Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.
Qualifications Education & Experience
Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.
5+ years of experience in a field service, plant production or technical support role.
Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
Strong problem-solving, analytical, and critical thinking skills.
Excellent communication, interpersonal, and leadership abilities.
Ability to train and mentor a team of Operators.
Project management skills and experience are preferre.
Working Conditions The position follows the Dupont schedule.
Benefits This position includes incentive compensation eligibility and account assignment opportunities.
Medical, Dental, &Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending &Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Legal & EEO Statements Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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Duties & Responsibilities
Respond to and resolve highly complex technical issues and service calls.
Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
Manage and coordinate technical projects, including installations, upgrades, and system integrations.
Provide technical guidance and training to Operators.
Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
Accurately document service activities and maintain detailed records.
Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
Ensure compliance with company policies, safety regulations, and industry standards.
Provide excellent customer service and ensure customer satisfaction.
Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.
Qualifications Education & Experience
Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.
5+ years of experience in a field service, plant production or technical support role.
Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
Strong problem-solving, analytical, and critical thinking skills.
Excellent communication, interpersonal, and leadership abilities.
Ability to train and mentor a team of Operators.
Project management skills and experience are preferre.
Working Conditions The position follows the Dupont schedule.
Benefits This position includes incentive compensation eligibility and account assignment opportunities.
Medical, Dental, &Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending &Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Legal & EEO Statements Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
#J-18808-Ljbffr