Customer Service Representative
Kelly, Silver Spring, MD, United States
Customer Service Representative
Join our team as the Customer Service Representative! In this role, you'll support Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work. Location:
Silver Spring, MD
Schedule:
MondayFriday, 8:30 AM to 5:00 PM (Onsite)
Pay:
$20.00/hr
Duration:
3 months, Temporary to Permanent What You'll Do: Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. What We're Looking For: High School or equivalent Ability to produce quality and professional written correspondence with customers' Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar Ready to make an impact? Apply today to join our Customer Service Team! We look forward to hearing from you!
Join our team as the Customer Service Representative! In this role, you'll support Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work. Location:
Silver Spring, MD
Schedule:
MondayFriday, 8:30 AM to 5:00 PM (Onsite)
Pay:
$20.00/hr
Duration:
3 months, Temporary to Permanent What You'll Do: Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. What We're Looking For: High School or equivalent Ability to produce quality and professional written correspondence with customers' Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar Ready to make an impact? Apply today to join our Customer Service Team! We look forward to hearing from you!