Customer Service Representative
Kelly, Silver Spring, MD, United States
Customer Service Representative - Silver Spring, MD
Location: Silver Spring, MD
Schedule: Monday–Friday, 8:30 AM to 5:00 PM (Onsite)
Pay: $20.00/hr
Duration: 3 months, Temporary to Permanent
Join our team as the Customer Service Representative! In this role, you’ll support answering phone calls, light data entry, reply to incoming texts, and multitask with other work.
Responsibilities
Assist customers telephonically and non-telephonically with service and support issues.
Resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Act as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
Use courteous and professional language.
Work effectively in a team environment.
Create win‑win resolution to problems.
Qualifications
High School diploma or equivalent.
Ability to produce quality and professional written correspondence with customers.
Ability to demonstrate and perform basic math.
Customer service orientation.
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.
Commitment to providing resolution to customer issues on the first contact.
Strong English comprehension and a good command of grammar.
Benefits As part of our promise to talent, employees are eligible for voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, short‑term disability, retirement savings plan, service bonus and holiday pay plans, transit spending account, and paid sick leave under applicable state or local plan.
Equal Opportunity Employer Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify.
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Schedule: Monday–Friday, 8:30 AM to 5:00 PM (Onsite)
Pay: $20.00/hr
Duration: 3 months, Temporary to Permanent
Join our team as the Customer Service Representative! In this role, you’ll support answering phone calls, light data entry, reply to incoming texts, and multitask with other work.
Responsibilities
Assist customers telephonically and non-telephonically with service and support issues.
Resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Act as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
Use courteous and professional language.
Work effectively in a team environment.
Create win‑win resolution to problems.
Qualifications
High School diploma or equivalent.
Ability to produce quality and professional written correspondence with customers.
Ability to demonstrate and perform basic math.
Customer service orientation.
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.
Commitment to providing resolution to customer issues on the first contact.
Strong English comprehension and a good command of grammar.
Benefits As part of our promise to talent, employees are eligible for voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, short‑term disability, retirement savings plan, service bonus and holiday pay plans, transit spending account, and paid sick leave under applicable state or local plan.
Equal Opportunity Employer Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify.
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