Customer Srv Rep BL-3Cl L503
Orange & Rockland, Forge Spring Village, PA, United States
Core Responsibilities
Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment.
Take requests for electric and gas service completing the necessary meter and service orders.
Take requests for electric and gas appliance service completing the necessary service orders.
Take trouble and emergency calls from electric and gas customers completing the necessary service orders.
Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries.
Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities.
Perform other related or less skilled duties as assigned.
Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.
Required Education/Experience
High School Diploma/GED
Relevant Work Experience
At least one year's experience in related work with the Company or its equivalent. Required
Pleasant personality, with ability to solve problems through the human relations approach. Required
Neat, legible handwriting. Ability to type. Required
Sound physical condition. Required
Willingness to direct and instruct employees assisting on the same work. Required
Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required
Qualified bidders will be subject to drug testing as required by governmental regulations. Required
NOTE: Must pass validated test. Employees bidding into the department shall not be eligible to fill vacancies outside of the occupational group for a period of 18 months. Required
Automatic progression to Customer Service Representative 2nd Class after 18 months as Customer Service Representative 3rd Class.
Licenses and Certifications
Driver's License Required
Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
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Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment.
Take requests for electric and gas service completing the necessary meter and service orders.
Take requests for electric and gas appliance service completing the necessary service orders.
Take trouble and emergency calls from electric and gas customers completing the necessary service orders.
Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries.
Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities.
Perform other related or less skilled duties as assigned.
Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.
Required Education/Experience
High School Diploma/GED
Relevant Work Experience
At least one year's experience in related work with the Company or its equivalent. Required
Pleasant personality, with ability to solve problems through the human relations approach. Required
Neat, legible handwriting. Ability to type. Required
Sound physical condition. Required
Willingness to direct and instruct employees assisting on the same work. Required
Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required
Qualified bidders will be subject to drug testing as required by governmental regulations. Required
NOTE: Must pass validated test. Employees bidding into the department shall not be eligible to fill vacancies outside of the occupational group for a period of 18 months. Required
Automatic progression to Customer Service Representative 2nd Class after 18 months as Customer Service Representative 3rd Class.
Licenses and Certifications
Driver's License Required
Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
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