Customer Srv Rep BL-3Cl L503
Con Edison, Forge Spring Village, PA, United States
Job Sub Function: Customer Operations - EL
Job Family: Entry Level
Minimum Salary $35.82
Maximum Salary $35.82
About Us Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
Job Description Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment.
Responsibilities
Handle telephone and written communications with customers in various functions of customer service work.
Take requests for electric and gas service completing the necessary meter and service orders.
Take requests for electric and gas appliance service completing the necessary service orders.
Take trouble and emergency calls from electric and gas customers completing the necessary service orders.
Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries.
Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities.
Perform other related or less skilled duties as assigned.
Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.
Qualifications Required Education/Experience
High School Diploma/GED
Relevant Work Experience
At least one year's experience in related work with the Company or its equivalent. Required.
Pleasant personality, with ability to solve problems through the human relations approach. Required.
Neat, legible handwriting. Ability to type. Required.
Sound physical condition. Required.
Willingness to direct and instruct employees assisting on the same work. Required.
Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required.
Licenses and Certifications
Driver's License Required
EQUAL OPPORTUNITY EMPLOYER EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
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About Us Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
Job Description Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment.
Responsibilities
Handle telephone and written communications with customers in various functions of customer service work.
Take requests for electric and gas service completing the necessary meter and service orders.
Take requests for electric and gas appliance service completing the necessary service orders.
Take trouble and emergency calls from electric and gas customers completing the necessary service orders.
Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries.
Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities.
Perform other related or less skilled duties as assigned.
Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.
Qualifications Required Education/Experience
High School Diploma/GED
Relevant Work Experience
At least one year's experience in related work with the Company or its equivalent. Required.
Pleasant personality, with ability to solve problems through the human relations approach. Required.
Neat, legible handwriting. Ability to type. Required.
Sound physical condition. Required.
Willingness to direct and instruct employees assisting on the same work. Required.
Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required.
Licenses and Certifications
Driver's License Required
EQUAL OPPORTUNITY EMPLOYER EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
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