Help Desk Analyst
Manpower Group Inc., Madison, WI, United States
Our client is seeking a Help Desk Analyst to join their team. As a Help Desk Analyst, you will be part of the IT Support Department supporting internal staff and public users. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.
Job Title:
Help Desk Analyst
Location:
Madison, WI
7.45 am - 4.30 pm Central Time.
Onsite 1 - 2 days per week
What's the Job?
Provide identity and account management services for staff and public users
Perform first and second-tier computer support for internal staff
Manage and deploy computers
Assist with troubleshooting and resolving technical issues in a timely manner
Support the use of digital tools, systems, and platforms, ensuring smooth operations
What's Needed?
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies
At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships
At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
Experience providing IT support in a professional setting is a plus
Experience working with Microsoft Office Suite and identity management administration is desirable
What's in it for me?
Opportunity to work with a dedicated team supporting
Engage in meaningful work that makes a difference in the community
Potential for contract extension beyond initial term
Onsite training and ongoing support to develop your technical skills
Work in a collaborative environment that values diversity and inclusion
Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Job Title:
Help Desk Analyst
Location:
Madison, WI
7.45 am - 4.30 pm Central Time.
Onsite 1 - 2 days per week
What's the Job?
Provide identity and account management services for staff and public users
Perform first and second-tier computer support for internal staff
Manage and deploy computers
Assist with troubleshooting and resolving technical issues in a timely manner
Support the use of digital tools, systems, and platforms, ensuring smooth operations
What's Needed?
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies
At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships
At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
Experience providing IT support in a professional setting is a plus
Experience working with Microsoft Office Suite and identity management administration is desirable
What's in it for me?
Opportunity to work with a dedicated team supporting
Engage in meaningful work that makes a difference in the community
Potential for contract extension beyond initial term
Onsite training and ongoing support to develop your technical skills
Work in a collaborative environment that values diversity and inclusion
Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.