Help Desk Analyst
Experis/Manpower Group, Madison, WI, United States
Our client is seeking a Help Desk Analyst to join their team. As a Help Desk Analyst, you will be part of the IT Support Department supporting internal staff and public users. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.
Job Title:
Help Desk Analyst
Location: Madison, WI 7.45 am - 4.30 pm Central Time. Onsite 1 - 2 days per week
What's the Job?
Provide identity and account management services for staff and public users Perform first and second-tier computer support for internal staff Manage and deploy computers Assist with troubleshooting and resolving technical issues in a timely manner Support the use of digital tools, systems, and platforms, ensuring smooth operations What's Needed?
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues Experience providing IT support in a professional setting is a plus Experience working with Microsoft Office Suite and identity management administration is desirable What's in it for me?
Opportunity to work with a dedicated team supporting Engage in meaningful work that makes a difference in the community Potential for contract extension beyond initial term Onsite training and ongoing support to develop your technical skills Work in a collaborative environment that values diversity and inclusion Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title:
Help Desk Analyst
Location: Madison, WI 7.45 am - 4.30 pm Central Time. Onsite 1 - 2 days per week
What's the Job?
Provide identity and account management services for staff and public users Perform first and second-tier computer support for internal staff Manage and deploy computers Assist with troubleshooting and resolving technical issues in a timely manner Support the use of digital tools, systems, and platforms, ensuring smooth operations What's Needed?
At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues Experience providing IT support in a professional setting is a plus Experience working with Microsoft Office Suite and identity management administration is desirable What's in it for me?
Opportunity to work with a dedicated team supporting Engage in meaningful work that makes a difference in the community Potential for contract extension beyond initial term Onsite training and ongoing support to develop your technical skills Work in a collaborative environment that values diversity and inclusion Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.