Customer Service Representative, Export
PPG Industries, Inc, Alexander, AR, United States
As the Customer Service Representative, Export, you will manage international orders by coordinating between clients, logistics teams, and customs, ensuring accurate documentation (bill of lading, invoices) and shipment delivery. You will place orders, track cargo, resolve delivery issues, and maintain a high level of communication with overseas agents to meet compliance and service standards.
Responsibilities
Order Processing: Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM).
Documentation: Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations.
Communication: Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates.
Logistics Coordination: Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards.
Problem Resolution: Proactively identify and resolve shipment delays, damages, or discrepancies in documentation.
Billing & Reporting: Ensure accurate, timely invoicing and generate performance reports.
Qualifications
Previous experience in logistics, freight forwarding, or international shipping.
Knowledge: Understanding of export regulations, Incoterms, and customs procedures.
Experience interpreting and responding to customer questions and requests, strong attention to detail, and proficiency in tracking software.
High school diploma or equivalent required; a bachelor's degree in business or logistics is preferred.
Benefits PPG pay ranges and benefits can vary by location, allowing us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including skill sets, experience, training, qualifications, licensure, certifications, and other organizational needs. Other incentives may apply. Benefits will be discussed with you by your recruiter during the hiring process.
Medical, Dental, Vision and 401k Benefits will be discussed with you by your recruiter during the hiring process.
Equal Opportunity Statement PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.
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Responsibilities
Order Processing: Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM).
Documentation: Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations.
Communication: Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates.
Logistics Coordination: Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards.
Problem Resolution: Proactively identify and resolve shipment delays, damages, or discrepancies in documentation.
Billing & Reporting: Ensure accurate, timely invoicing and generate performance reports.
Qualifications
Previous experience in logistics, freight forwarding, or international shipping.
Knowledge: Understanding of export regulations, Incoterms, and customs procedures.
Experience interpreting and responding to customer questions and requests, strong attention to detail, and proficiency in tracking software.
High school diploma or equivalent required; a bachelor's degree in business or logistics is preferred.
Benefits PPG pay ranges and benefits can vary by location, allowing us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including skill sets, experience, training, qualifications, licensure, certifications, and other organizational needs. Other incentives may apply. Benefits will be discussed with you by your recruiter during the hiring process.
Medical, Dental, Vision and 401k Benefits will be discussed with you by your recruiter during the hiring process.
Equal Opportunity Statement PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.
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