Service Business Development Consultant - CMA's Subaru of Winchester
Carter Myers Automotive, Winchester, VA, United States
Service BDC Representative The Service BDC Representative is responsible for managing inbound and outbound communications to schedule service appointments, follow up with customers, and support the overall efficiency of the service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment.
Carter Myers Automotive (CMA) is a family and employee-owned company committed to excellence, integrity, and community. We're currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships, helping us deliver outstanding service experiences to our customers.
What We Offer:
Competitive pay with performance incentives
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee ownership opportunities
Career growth across CMA's dealership network
We Value Diversity
CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Key Responsibilities:
Handle incoming service calls and customer inquiries with professionalism
Make outbound calls to schedule appointments and follow up on missed or declined services
Confirm appointments and communicate service needs clearly
Maintain accurate records in CRM and scheduling systems
Coordinate with service advisors and managers to ensure smooth customer handoffs
Meet performance goals for calls, appointments, and follow-ups
Represent CMA's values in every customer interaction
Qualifications:
Experience in a call center, customer service, or automotive service environment preferred
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency with computers, CRM systems, and scheduling tools
High school diploma or equivalent required
Bilingual (English/Spanish) is a plus
Benefits:
401(k) retirement savings plan
Employee Stock Ownership Plan (ESOP)
Health insurance
Life insurance and accident insurance
Tuition reimbursement for continued education
Pet insurance for your furry family members
Financial wellness programs to support your financial goals
Employee discounts on parts and services
Paid Time Off (PTO) and paid holidays
Certificates, Licenses, Registrations:
Valid Driver's License
Drug and Alcohol Policy
CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees.
Pre-Employment Screening Notice
Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.
Carter Myers Automotive (CMA) is a family and employee-owned company committed to excellence, integrity, and community. We're currently seeking a motivated Service BDC Representative to support our Hyundai and Subaru dealerships, helping us deliver outstanding service experiences to our customers.
What We Offer:
Competitive pay with performance incentives
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee ownership opportunities
Career growth across CMA's dealership network
We Value Diversity
CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Key Responsibilities:
Handle incoming service calls and customer inquiries with professionalism
Make outbound calls to schedule appointments and follow up on missed or declined services
Confirm appointments and communicate service needs clearly
Maintain accurate records in CRM and scheduling systems
Coordinate with service advisors and managers to ensure smooth customer handoffs
Meet performance goals for calls, appointments, and follow-ups
Represent CMA's values in every customer interaction
Qualifications:
Experience in a call center, customer service, or automotive service environment preferred
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency with computers, CRM systems, and scheduling tools
High school diploma or equivalent required
Bilingual (English/Spanish) is a plus
Benefits:
401(k) retirement savings plan
Employee Stock Ownership Plan (ESOP)
Health insurance
Life insurance and accident insurance
Tuition reimbursement for continued education
Pet insurance for your furry family members
Financial wellness programs to support your financial goals
Employee discounts on parts and services
Paid Time Off (PTO) and paid holidays
Certificates, Licenses, Registrations:
Valid Driver's License
Drug and Alcohol Policy
CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees.
Pre-Employment Screening Notice
Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.