Account Manager
Corpay, Brentwood, TN, United States
Account Manager
Copay is currently looking to hire an Account Manager within our Copay division. This position falls under our Paymerang line of business and is located in Brentwood, TN. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for assigned accounts. You will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the Hiring Manager and regularly collaborate with other departments/teams as needed.
Role Responsibilities
The responsibilities of the role will include:
Working directly with clients as the primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis
Responding to inbound emails, fax, phone calls, and Salesforce cases
Developing and executing a client service delivery strategy for assigned clients based on needs, contract specifications, and cost components
Conducting regularly scheduled calls and presentations to review business performance, including training and education
Making decisions regarding client setup and support, including approving financial fee or transaction concessions
Preparing and presenting solutions proactively to retain relationships
Using customer feedback to monitor service levels, identify problems, and uncover revenue growth potential
Effectively interacting with internal departments to support the customer base
Troubleshooting client-raised servicing issues to determine if the issue is system-related, training-related, or client configuration-related
Qualifications & Skills
Bachelor's degree preferred; equivalent work experience required
12 years of work experience with customer servicing responsibility
Ability to manage time effectively and work independently without direct supervision
Excellent organizational skills with superior telephone etiquette, verbal and written communication skills, and customer service skills
Ability to react quickly and decisively to resolve customer issues
Demonstrated ability to work calmly in a fast-paced team environment while managing multiple projects
Self-driven to develop professionally, improve performance, and maximize use of available tools
Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use systems to their fullest potential
Serves as a key contributor in developing and testing new processes and procedures that enhance the user experience
Acts as a change agent as appropriate
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please visit: EEOC and Pay Transparency
Copay is currently looking to hire an Account Manager within our Copay division. This position falls under our Paymerang line of business and is located in Brentwood, TN. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for assigned accounts. You will assist with all aspects of client relationships to ensure satisfaction and effective use of products and services. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the Hiring Manager and regularly collaborate with other departments/teams as needed.
Role Responsibilities
The responsibilities of the role will include:
Working directly with clients as the primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis
Responding to inbound emails, fax, phone calls, and Salesforce cases
Developing and executing a client service delivery strategy for assigned clients based on needs, contract specifications, and cost components
Conducting regularly scheduled calls and presentations to review business performance, including training and education
Making decisions regarding client setup and support, including approving financial fee or transaction concessions
Preparing and presenting solutions proactively to retain relationships
Using customer feedback to monitor service levels, identify problems, and uncover revenue growth potential
Effectively interacting with internal departments to support the customer base
Troubleshooting client-raised servicing issues to determine if the issue is system-related, training-related, or client configuration-related
Qualifications & Skills
Bachelor's degree preferred; equivalent work experience required
12 years of work experience with customer servicing responsibility
Ability to manage time effectively and work independently without direct supervision
Excellent organizational skills with superior telephone etiquette, verbal and written communication skills, and customer service skills
Ability to react quickly and decisively to resolve customer issues
Demonstrated ability to work calmly in a fast-paced team environment while managing multiple projects
Self-driven to develop professionally, improve performance, and maximize use of available tools
Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use systems to their fullest potential
Serves as a key contributor in developing and testing new processes and procedures that enhance the user experience
Acts as a change agent as appropriate
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please visit: EEOC and Pay Transparency