Part-Time Teller
PNC, Whiteford, MD, United States
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Part‑time Teller within PNC's Retail Branch organization, you will be based in Whitehall, Maryland. (Job ID: R218097)
Position Overview This role requires delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. The teller will process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during the customer interaction, making appropriate referrals to branch staff.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrates sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – able to leverage customer needs and satisfaction in all business decisions to create customized customer solutions.
Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are the required skills, competencies, work experience, education, and certifications/license needed to be successful.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience:
Prior experience in this level of role is not required. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No Degree required.
Certifications:
No Required Certification(s).
Licenses:
No Required License(s).
Compensation Base Salary: $37,440.00 – $48,400.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.
Benefits PNC offers a comprehensive range of benefits for part‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives.
Paid time off includes parental leave, up to 11 paid holidays each year, 7 occasional absence days each year (unless otherwise required by law), and vacation time based on hours worked (including overtime) to be used after 90 days of service.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Position Overview This role requires delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. The teller will process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during the customer interaction, making appropriate referrals to branch staff.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrates sound judgment within established limits, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – able to leverage customer needs and satisfaction in all business decisions to create customized customer solutions.
Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework.
Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are the required skills, competencies, work experience, education, and certifications/license needed to be successful.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience:
Prior experience in this level of role is not required. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No Degree required.
Certifications:
No Required Certification(s).
Licenses:
No Required License(s).
Compensation Base Salary: $37,440.00 – $48,400.00. Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.
Benefits PNC offers a comprehensive range of benefits for part‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives.
Paid time off includes parental leave, up to 11 paid holidays each year, 7 occasional absence days each year (unless otherwise required by law), and vacation time based on hours worked (including overtime) to be used after 90 days of service.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr