Sales Associate/Move-In Coordinator
Discovery Senior Living, Hockessin, DE, United States
About Discovery Management Group
Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States with a focus on operational excellence, lifestyle personalization, and culture-driven leadership. We proudly serve residents and families with more than 15,000 units nationwide and growing.
As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.
Discover You Purpose with us at The Summit
As a Sales Associate, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Your Role
As a Sales Associate, you will play a key role in creating a smooth, welcoming, and well-organized move-in experience for new residents. This position serves as a central point of coordination across departments to ensure apartments are ready, residents feel supported and move-in days set the tone for a positive resident experience.
Position Highlights
Status: Full‑Time
Schedule: 9AM‑5:30PM includes every other weekend
Location: 5850 Limestone Road, Hockessin, DE 19707
What You’ll Do
Greet prospective and incoming residents during the leasing and move‑in process to build rapport and trust
Assist pre‑leased residents with timely apartment access for measuring blinds, furniture, and other needs
Attend daily stand‑up meetings and provide accurate updates on scheduled move‑ins to department heads
Verify apartment readiness by confirming final cleaning and completion of punch list items
Follow up with appropriate departments to ensure apartments are in outstanding move‑in condition
Complete final walk‑throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
Coordinate move‑in logistics with residents and movers, including parking, entry points, and elevator access
Welcome new residents on move‑in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
Deliver welcome gifts or baskets to new residents
Arrange and deliver lunch or dinner to residents on move‑in day
Coordinate dining and activities for the first 1‑3 days after move‑in
Introduce new residents to resident ambassadors
Review the Celebrations calendar and introduce residents to the FitCamp Trainer
Perform other duties as assigned
Qualifications
Associate degree preferred
One (1) year of experience in a customer service and/or hospitality role
Senior Living, Multi‑Family, or New Home experience preferred
Strong interpersonal and communication skills
Ability to manage multiple priorities and coordinate across departments
Proficiency with Microsoft Windows, including Word, Outlook, and Excel
Ability to use email, internet‑based tools, and client tracking or design software
Strong organizational skills and attention to detail
Benefits You’ll Enjoy
Competitive wages
Early access to earned wages before payday
Flexible scheduling options with full‑time and part‑time hours
Paid time off and Holidays (full‑time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full‑time)
401(K) with employer match
Paid training
Opportunities for growth and advancement
Company provided uniforms
Employee Assistance Program
Why Join Us
Discovery Senior Living earned coveted Great Place to Work certification for 2025‑2026. A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we constantly challenge how we are doing things to ensure the lifestyle we offer our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never‑ending supply of new energy to our business and culture, translating to positive impacts on our residents and team members.
Our Culture & Values
We’re unified by core values we call our “Pillars of Excellence.” They include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK, and CREATIVITY. Individually, they are our virtues, and together they form a roadmap that helps us foster innovation and success.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V.
A Note to Applicants
This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.
JOB CODE: 1008193
#J-18808-Ljbffr
Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States with a focus on operational excellence, lifestyle personalization, and culture-driven leadership. We proudly serve residents and families with more than 15,000 units nationwide and growing.
As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.
Discover You Purpose with us at The Summit
As a Sales Associate, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.
Your Role
As a Sales Associate, you will play a key role in creating a smooth, welcoming, and well-organized move-in experience for new residents. This position serves as a central point of coordination across departments to ensure apartments are ready, residents feel supported and move-in days set the tone for a positive resident experience.
Position Highlights
Status: Full‑Time
Schedule: 9AM‑5:30PM includes every other weekend
Location: 5850 Limestone Road, Hockessin, DE 19707
What You’ll Do
Greet prospective and incoming residents during the leasing and move‑in process to build rapport and trust
Assist pre‑leased residents with timely apartment access for measuring blinds, furniture, and other needs
Attend daily stand‑up meetings and provide accurate updates on scheduled move‑ins to department heads
Verify apartment readiness by confirming final cleaning and completion of punch list items
Follow up with appropriate departments to ensure apartments are in outstanding move‑in condition
Complete final walk‑throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
Coordinate move‑in logistics with residents and movers, including parking, entry points, and elevator access
Welcome new residents on move‑in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
Deliver welcome gifts or baskets to new residents
Arrange and deliver lunch or dinner to residents on move‑in day
Coordinate dining and activities for the first 1‑3 days after move‑in
Introduce new residents to resident ambassadors
Review the Celebrations calendar and introduce residents to the FitCamp Trainer
Perform other duties as assigned
Qualifications
Associate degree preferred
One (1) year of experience in a customer service and/or hospitality role
Senior Living, Multi‑Family, or New Home experience preferred
Strong interpersonal and communication skills
Ability to manage multiple priorities and coordinate across departments
Proficiency with Microsoft Windows, including Word, Outlook, and Excel
Ability to use email, internet‑based tools, and client tracking or design software
Strong organizational skills and attention to detail
Benefits You’ll Enjoy
Competitive wages
Early access to earned wages before payday
Flexible scheduling options with full‑time and part‑time hours
Paid time off and Holidays (full‑time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full‑time)
401(K) with employer match
Paid training
Opportunities for growth and advancement
Company provided uniforms
Employee Assistance Program
Why Join Us
Discovery Senior Living earned coveted Great Place to Work certification for 2025‑2026. A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we constantly challenge how we are doing things to ensure the lifestyle we offer our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never‑ending supply of new energy to our business and culture, translating to positive impacts on our residents and team members.
Our Culture & Values
We’re unified by core values we call our “Pillars of Excellence.” They include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK, and CREATIVITY. Individually, they are our virtues, and together they form a roadmap that helps us foster innovation and success.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V.
A Note to Applicants
This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.
JOB CODE: 1008193
#J-18808-Ljbffr