Customer Service Representative
Hubwallet, Los Angeles, CA, United States
Key Responsibilities: Customer Service
Respond to inbound customer inquiries via phone, email, and internal tickets
Assist merchants with basic account questions, status updates, and support requests
Provide clear, professional, and courteous communication
Escalate issues appropriately when needed
Maintain a positive customer experience in all interactions
Data Entry & Administrative Support
Accurately enter and update customer and merchant information in internal systems and CRM
Review documents for completeness and accuracy
Maintain organized records and follow established workflows
Support internal teams with administrative and data-related tasks
Ensure data accuracy and confidentiality at all times
Qualifications
1+ year of experience in customer service, data entry, or administrative support
Strong attention to detail and accuracy
Comfortable using computers, spreadsheets, and internal systems
Clear written and verbal communication skills
Ability to multitask and manage routine tasks efficiently
Professional, dependable, and team-oriented
Preferred Skills
Experience with CRM systems (Zoho, Salesforce, HubSpot, or similar)
Experience in fintech, payments, POS, or SaaS environments
Performance Expectations
High data accuracy with minimal errors
Timely response to customer inquiries
Consistent adherence to internal processes and quality standards
Professional and respectful communication at all times
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Respond to inbound customer inquiries via phone, email, and internal tickets
Assist merchants with basic account questions, status updates, and support requests
Provide clear, professional, and courteous communication
Escalate issues appropriately when needed
Maintain a positive customer experience in all interactions
Data Entry & Administrative Support
Accurately enter and update customer and merchant information in internal systems and CRM
Review documents for completeness and accuracy
Maintain organized records and follow established workflows
Support internal teams with administrative and data-related tasks
Ensure data accuracy and confidentiality at all times
Qualifications
1+ year of experience in customer service, data entry, or administrative support
Strong attention to detail and accuracy
Comfortable using computers, spreadsheets, and internal systems
Clear written and verbal communication skills
Ability to multitask and manage routine tasks efficiently
Professional, dependable, and team-oriented
Preferred Skills
Experience with CRM systems (Zoho, Salesforce, HubSpot, or similar)
Experience in fintech, payments, POS, or SaaS environments
Performance Expectations
High data accuracy with minimal errors
Timely response to customer inquiries
Consistent adherence to internal processes and quality standards
Professional and respectful communication at all times
#J-18808-Ljbffr