Customer Service Representative
Community Choice Financial Family of Brands, Lancaster, CA, United States
Customer Service Representative
Location: Lancaster, CA.
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, this position may be for you.
Compensation
The hourly wage is $21.00 per hour. This is part of the Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a key‑holder program to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more via the Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through a Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Relaxed, business‑casual dress code that includes jeans and sneakers.
Benefit offerings are subject to change. Certain benefits are subject to terms and conditions of governing plan documents.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ lifestyles.
Enter and maintain customer information with precision and integrity in a POS system.
Build new business through daily call campaigns.
Assist in customer account management and collections, including accepting payments and managing appointments.
Perform duties outside the office such as on‑site vehicle appraisals, store errands, and external marketing.
Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends; at least 40 hours per week.
Hours and schedule may change by brand; speak with recruiter for up‑to‑date requirements.
Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills, with a professional demeanor toward customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Minimum age 18 (19 in Alabama).
Background check required; results considered per applicable law.
Ability to meet physical demands: remaining stationary, standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and to have received the designation of Top Employer for Hispanic and Latino by HLPA in 2023, 2024, and 2025. Additionally, we were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (“CCF” or the company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states.
Equal Opportunity Statement
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. The company will never ask for banking or other payment information at any point during the interview or hiring process, nor will an interview occur via text message. Official email correspondence will come from the @ccfi.com domain. In‑store positions are in‑person only.
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Location: Lancaster, CA.
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, this position may be for you.
Compensation
The hourly wage is $21.00 per hour. This is part of the Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a key‑holder program to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more via the Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through a Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Relaxed, business‑casual dress code that includes jeans and sneakers.
Benefit offerings are subject to change. Certain benefits are subject to terms and conditions of governing plan documents.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ lifestyles.
Enter and maintain customer information with precision and integrity in a POS system.
Build new business through daily call campaigns.
Assist in customer account management and collections, including accepting payments and managing appointments.
Perform duties outside the office such as on‑site vehicle appraisals, store errands, and external marketing.
Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends; at least 40 hours per week.
Hours and schedule may change by brand; speak with recruiter for up‑to‑date requirements.
Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills, with a professional demeanor toward customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Minimum age 18 (19 in Alabama).
Background check required; results considered per applicable law.
Ability to meet physical demands: remaining stationary, standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and to have received the designation of Top Employer for Hispanic and Latino by HLPA in 2023, 2024, and 2025. Additionally, we were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands (“CCF” or the company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states.
Equal Opportunity Statement
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. The company will never ask for banking or other payment information at any point during the interview or hiring process, nor will an interview occur via text message. Official email correspondence will come from the @ccfi.com domain. In‑store positions are in‑person only.
#J-18808-Ljbffr