Account/Project Specialist - Level 1
WITTENSTEIN North America, Bartlett, IL, United States
The Account/Project Specialist reports to the Program Manager and provides operational and administrative support to active customer projects and assigned accounts. This role contributes to project execution and customer satisfaction by coordinating routine tasks, supporting cross functional communication, and ensuring timely responses to customer and internal requests.
The Account/Project Specialist works under general supervision and collaborates with Program Management, Engineering, and Sales teams to support project tracking, documentation, and customer interactions. The role focuses on learning established processes, maintaining accurate records, and escalating issues as appropriate. Success in this position is demonstrated through reliability, attention to detail, responsiveness to customer needs, and effective teamwork.
Responsibilities
Support day to day coordination of active projects, including scheduling, tracking, and documentation
Maintain accurate project and customer records in applicable systems
Assist with routine customer communications and ensure timely responses to inquiries
Support cross functional teams by coordinating information and tracking action items
Prepare basic reports, summaries, and status updates as requested
Identify and mitigate project risks, delays, or data discrepancies to the Program Manager
Follow established quality, safety, and operational procedures
Contribute to a professional and customer‑focused experience through accuracy, responsiveness, and follow‑through
Qualifications
Prior experience in defense, aerospace, and simulation industry considered a plus
Strong organizational, communication, and attention to detail skills
Ability to work effectively in a team environment
Proficiency in Microsoft Office toolset (Word, Excel, PowerPoint)
Basic proficiency in Customer Relationship Management (CRM) and data systems
Basic proficiency in ERP systems, specifically SAP – is preferred
Must speak, read and write English
Education / Experience and Benefits
Associate’s degree in business, engineering, operations, or related field. Bachelor’s degree preferred
2-3 years of experience in account and/or project management
Great Place To Work Certified
Bonus Incentive Plan
Monthly medical premiums 50% to 75% below market
Annual deductible & copays below market
Higher % of medical coverage than market
No monthly dental and vision premiums
Annual profit-sharing opportunity up to 5%
Matching 401(k) contribution
Wellness reimbursement (50% up to $500/year)
Wellness rewards redeemed for gift cards
Short-Term Disability Insurance & Long-Term Disability Insurance
Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
Tuition Reimbursement
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.
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The Account/Project Specialist works under general supervision and collaborates with Program Management, Engineering, and Sales teams to support project tracking, documentation, and customer interactions. The role focuses on learning established processes, maintaining accurate records, and escalating issues as appropriate. Success in this position is demonstrated through reliability, attention to detail, responsiveness to customer needs, and effective teamwork.
Responsibilities
Support day to day coordination of active projects, including scheduling, tracking, and documentation
Maintain accurate project and customer records in applicable systems
Assist with routine customer communications and ensure timely responses to inquiries
Support cross functional teams by coordinating information and tracking action items
Prepare basic reports, summaries, and status updates as requested
Identify and mitigate project risks, delays, or data discrepancies to the Program Manager
Follow established quality, safety, and operational procedures
Contribute to a professional and customer‑focused experience through accuracy, responsiveness, and follow‑through
Qualifications
Prior experience in defense, aerospace, and simulation industry considered a plus
Strong organizational, communication, and attention to detail skills
Ability to work effectively in a team environment
Proficiency in Microsoft Office toolset (Word, Excel, PowerPoint)
Basic proficiency in Customer Relationship Management (CRM) and data systems
Basic proficiency in ERP systems, specifically SAP – is preferred
Must speak, read and write English
Education / Experience and Benefits
Associate’s degree in business, engineering, operations, or related field. Bachelor’s degree preferred
2-3 years of experience in account and/or project management
Great Place To Work Certified
Bonus Incentive Plan
Monthly medical premiums 50% to 75% below market
Annual deductible & copays below market
Higher % of medical coverage than market
No monthly dental and vision premiums
Annual profit-sharing opportunity up to 5%
Matching 401(k) contribution
Wellness reimbursement (50% up to $500/year)
Wellness rewards redeemed for gift cards
Short-Term Disability Insurance & Long-Term Disability Insurance
Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
Tuition Reimbursement
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.
#J-18808-Ljbffr