Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands, Mesquite, TX, United States
Overview
Mesquite, TX
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this entry level position. You’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
Compensation & Benefits
The hourly wage for the position is $15.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling movement across eleven brands.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance options with telemedicine and spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Various voluntary benefits (dental, vision, disability, life, and more).
Access to mental health resources, life coaching, and more via Employee Assistance Program.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in year one.
Relaxed, business casual dress code (jeans and sneakers allowed).
Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ needs.
Enter and maintain customer information in a Point of Sale (POS) system with precision.
Complete daily call campaigns to build new business.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed.
Uphold company policies and comply with applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
Store hours and minimum hours may change; discuss current requirements with your recruiter.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor.
Attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required in accordance with applicable law.
Ability to meet physical demands (standing up to 90%, lifting up to 25 pounds, movement inside/outside store, operating keyboard).
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) may be required for certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage reimbursed).
About the Employer
Workplace recognitions include Military Friendly Employer and Military Friendly Spouse Employer, Top Employer for Hispanic and Latinos by HLPA (2023–2025), and America’s Greatest Workplace in Financial Services 2025 by Newsweek. The Community Choice Financial Family of Brands operates in 24 states with over 1,500 stores and online offerings in 20 states, providing short-term financial services across the country.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information in this description is not all-inclusive. The Company may revise duties and requirements at any time and may assign additional functions as deemed appropriate. The Company uses AI tools in its recruitment process. For more information, see the AI Use Consent and Acknowledgement. This company is an equal-opportunity employer and does not discriminate on any protected basis.
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Mesquite, TX
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Many of our senior leaders launched their careers in this entry level position. You’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!
Compensation & Benefits
The hourly wage for the position is $15.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling movement across eleven brands.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance options with telemedicine and spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Various voluntary benefits (dental, vision, disability, life, and more).
Access to mental health resources, life coaching, and more via Employee Assistance Program.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in year one.
Relaxed, business casual dress code (jeans and sneakers allowed).
Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services that fit customers’ needs.
Enter and maintain customer information in a Point of Sale (POS) system with precision.
Complete daily call campaigns to build new business.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events.
Maintain store appearance and cleanliness to enhance customer experience.
Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed.
Uphold company policies and comply with applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
Store hours and minimum hours may change; discuss current requirements with your recruiter.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor.
Attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required in accordance with applicable law.
Ability to meet physical demands (standing up to 90%, lifting up to 25 pounds, movement inside/outside store, operating keyboard).
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) may be required for certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage reimbursed).
About the Employer
Workplace recognitions include Military Friendly Employer and Military Friendly Spouse Employer, Top Employer for Hispanic and Latinos by HLPA (2023–2025), and America’s Greatest Workplace in Financial Services 2025 by Newsweek. The Community Choice Financial Family of Brands operates in 24 states with over 1,500 stores and online offerings in 20 states, providing short-term financial services across the country.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information in this description is not all-inclusive. The Company may revise duties and requirements at any time and may assign additional functions as deemed appropriate. The Company uses AI tools in its recruitment process. For more information, see the AI Use Consent and Acknowledgement. This company is an equal-opportunity employer and does not discriminate on any protected basis.
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